Emotion in Organizations

Stephen Fineman is Professor of Organizational Behaviour, School of Management, University of BathCONTRIBUTORS′ AFFILIATIONS OUTSIDE NORTH AMERICA:Gillian Bendelow University of WarwickKaren P Harlos University of Otago, DunedinAvraham N Kluger The Hebrew University of JerusalemBerry Mayall University of LondonAnat Rafaeli Faculty of Industrial Engineering and Management, Technion, HaifaVarda Wasserman The Hebrew University of Jerusalem

`This is an insightful book, showing, as it does, how organizational behaviour is so often bound with and affected by different emotions. [It] offers an in-depth understanding of the dynamics at work within organizations, but also offers ways forward for new researchers. [A]n original contribution to the area of occupational psychology. The book is appropriate for people who want to study organizational behaviour and occupational psychology. It is thought-provoking and practical′ -Profbooks.com Reviews

• Emotional Arenas Revisited - Stephen FinemanPART ONE: EMOTIONAL TEXTURESNarratives of Compassion in Organizations - Peter J Frost et alFeelings at Work - Lloyd E Sandelands and Connie J BoudensRelational Experiences and Emotion at Work - Vincent R WaldronEmotion Metaphors in Management - Kathleen J Krone and Jayne M MorganThe Chinese ExperiencePART TWO: APPROPRIATING AND ORGANIZING EMOTIONCommodifying the Emotionally Intelligent - Stephen FinemanBounded Emotionally in the Body Shop - Joanne Martin and Kathy Knopoff and Christine BeckmanAesthetic Symbols as Emotional Clues - Varda Wasserman, Anat Rafaeli and Avi KlugerPART THREE: WORKING WITH EMOTIONIf Emotions Were Honoured - Debra E MeyersonA Cultural AnalysisEmotional Labour and Authenticity - Blake E Ashforth and Marc A TomiukViews from Service AgentsAmbivalent Feelings in Organizational Relationships - Michael G Pratt and Lorna DoucetA Detective′s Lot - Robert JackallContours of Morality and Emotion in Police WorkHow Children Manage Emotion at School - Gillian Bendelow and Berry MayallEmotions and Injustice in the Workplace - Karen P Harlos and Craig C PinderPART FIVE: EPILOGUEConcluding Reflections - Stephen Fineman