ANN F. LUCAS is professor of organization development and former campus chair in the Department of Management at Fairleigh Dickinson University, where she is founder and former director of the Office of Professional and Organizational Development. She is the author of The Department Chair's Role in Enhancing College Teaching (Jossey-Bass, 1989).

"A first-rate book, well worth reading....Ann Lucas has taken yearsof research and reflection and distilled them into an easilyunderstood, useful volume designed to help department chairsdevelop their leadership skills." --William E. Cashin, director,Center for Faculty Evaluation and Development, Kansas StateUniversity "No else in the field has a background like Ann Lucas' (includingclinical psychology and organizational development), and no elseoffers such knowledgeable guidance for chairs as motivators andmentors, as jugglers of difficult and unexpected situations, asaction researchers who determine and document their owneffectiveness. Highly recommAnded!" --Robert Boice, professor ofpyschology, SUNY, Stony Brook

• 1. Strengthening Leadership at the Departmental Level. 2. Roles and Responsibilities of Chairs. 3. Leading the Academic Department. 4. Motivating, Evaluating, and Rewarding Faculty Members. 5. Supporting Effective Teaching in the Department. 6. Providing Feedback on Classroom Teaching. 7. Enhancing Commitments to Scholarship and Service. 8. Team Building Through Supportive Communication. 9. Managing Conflict. 10. Using Feedback from the Department. 11. The Dean's Role in Developing Departmental Leadership. 12. Survival Skills for Department Chairs. 13. Personal Strategies for Strengthening Leadership Effectiveness.