EDUCAUSE is committed to advancing higher education by promotingthe intelligent use of information technology.Brian L. Hawkins is president of EDUCAUSE.Julia A. Rudy is director of product development at EDUCAUSE.William H. Wallace, Jr., is associate vice chancellor for humanresources for the University System of Georgia.

"It is increasingly clear that the weakest link in technology liesnot in hardware or software but rather in the workforce. Hawkins,Rudy, and Wallace have put together a superb collection of essaysthat explain ways to meet this challenge, despite the breakneckpace of technology."--Martin Ringle, chief technology officer, Reed College "This book is a valuable tool for IT professionals inunderstanding the current and future pressures of finding staff toprovide the services required, as well as for campus leaders inbuilding an articulated vision of the role each institution canplay in addressing these needs at a national level."--Margaret F. Plympton, vice president for finance andadministration, Lehigh University "At long last someone closes in on the critical crossroadsbetween the human resource offices charged with finding,recruiting, employing, and retaining IT workers on the one handand, on the other, the colleges and universities seeking toattract, enroll, prepare, and graduate IT learners. For too longthese two worlds seemed to live in parallel but distant universeswithout communicating very effectively with one another. Thechapters in this solid work give hope that convergence might yet behad-indeed, might well be near to hand. It's about time."--Richard A. Skinner, president and CEO, Georgia GLOBE, and chair,1997 Task Force on Improving the Responsiveness Between Industryand Higher Education, Information Technology Association ofAmerica

• Preface (Brian L. Hawkins, Julia A. Rudy, William H. Wallace,Jr.). Acknowledgments. The Authors. Part One: The Context. 1. The Supply of IT Workers in the United States (William Aspray,Peter A. Freeman). 2. Information Technology Jobs and Skill Standards (NeilEvans). 3. IT Fluency: What Is It, and Why Do We Need It? (Herbert S.Lin). Part Two: Campus Challenges and Solutions. 4. Campus Human Resource Leadership:A Mandate for Change (Lauren A.Turner, Susan Perry). 5. Recruiting, Retaining, and ReskillingCampus ITProfessionalsAllison F. Dolan). 6. Technology Across the Curriculum:Information Literacy and ITFluency (Anne Scrivener Agee, John G. Zenelis). 7. Economic Development Partnershipsto Close the Gap (Annie HuntBurriss, William H. Wallace, Jr.). 8. Leadership Challenges for theCampus and the Profession (Brian L.Hawkins, Deanna B. Marcum). Index.