Building a Dynamic Team

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

• Introduction. The Elements Of A Dynamic Team. Building A Dynamic Team. Microsales, Inc.: Tackling The Team Concept. Phase One: Driving Toward A Misson. Phase Two: Striving For Team Effectiveness. Phase Three: Thriving On Teamwork. Phase Four: Arriving At Peak Performance. Summary. Appendix A: "Dynamic Team" Assessment. Appendix B: Opinion Worksheet. Appendix C: Keeping Your Team Dynamic.