Richard Y. Chang – författare

Base your business decisions on up-to-the-minute "snapshots" of your company's performance. Because they can be customized to track indicators specific to your organization's success, Performance Scorecards are a busy manager's best resource for quickly aligning strategy and promoting behaviors that lead to desired results. Use them to gauge sales, employee satisfaction, quality-whatever factors most influence your company's progress. You'll be able to make better, more informed decisions, guide and manage shifts in business direction, and keep every employee focused on important business goals. Through their fictional account of manager Vince Sharp's use of the scorecards, Chang and Morgan show readers exactly how the process works. .

Find out how to make meetings short, productive, and focused! Includes a wealth of practical examples and proven methods to apply immediately in your organization.

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.

Discover the key tools for making self-directed work teams function as true teams. Work team leaders and managers involved in creating and developing teams will benefit from this guide covering self-managed team models, the transition to self-managed teams, and more.

Help all employees understand and facilitate the change process with the six-step change-management model in this guidebook. It focuses on what happens and what to expect as the change unfolds, and helps every employee become an empowered, active participant.

Teams members will use this handy reference to set team objectives and track and evaluate team performance.

This practical model helps teams understand the phases of team development and how to plan for the next step on the road to success.

A must-read if you are involved with a reengineering effort or are considering one. This guidebook's practical and applicable approach makes it the perfect hands-on tool as you redesign and re-create your targeted processes.

This book presents the High-Impact Training Model, designed to help you identify your training needs, map your approach, and track ongoing success.

Evaluate your organization's improvement impact by examining the transition of the organization's measures into performance goals. You'll also learn how to clarify your organization's vision and mission in terms of measurable results.

Realize organizational success through diversity.

In his best-selling book, The Passion Plan, Richard Chang showed individuals how to discover their passion and turn it into personal and professional fulfillment. Now, in The Passion Plan at Work he shows how to bring passion into the workplace--and turn good companies into great ones. Adapting his seven-step model for individuals to an organizational perspective, Chang explains how passion can provide direction and improve performance at all levels of a company. Carefully leading readers through his do-it-yourself process, Chang provides specific guidelines for creating an action plan that galvanizes an organization around passion. Along the way he provides practical tools--questionnaires, worksheets, and checklists--to help assess an organization's Passion Profile and make passion a big part of your company's ongoing success.

Find Your Passion and Change Your Life"Provides clear explanations, insightful self-assessments and inspiring stories of people both ordinary and famous."--Newsday"An inspiring call to action."--Publishers Weekly"Written with the burning fire he espouses, Richard Chang's The Passion Plan powerfully teaches us how to ignite the embers of our dreams in order to truly find success and happiness."--Stephen R. Covey, author of the No. 1 best-seller, The 7-Habits of Highly Effective Peoplea"Richard Chang boldly challenges us not only to seek and find the passions which exist in all of us, but more importantly equips us with a plan to pursue those passions all the way to a rewarding and fulfilling life!"--Ken Blanchard, co-author of The One Minute Managera"The Passion Plan offers a simple, easy-to-follow recipe for finding your own special passion and following it to greater personal satisfaction and success."--Debbi Fields, founder and chief cookie lover, Mrs. Fields CookiesTHE AUTHORRichard Chang is CEO of Richard Chang Associates, Inc., a performance-improvement consulting, training, and publishing firm headquartered in Irvine, California. He is internationally recognized for his strategic planning, performance measurement, quality improvement, organization development, change management, product realization, customer service, and human resource development expertise. Chang has consulted to a wide range of organizations--including Toshiba, Marriott, Nabisco, Universal Studios, Citibank, Nortel Networks, Fidelity Investments, and McDonalds. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award in the U.S. Chang is the author or co-author of more than twenty books on business and personal development, including The Passion Plan at Work (Jossey-Bass, 2001).