P. Keith Kelly – författare
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2 produkter
2 produkter
Häftad, Engelska, 1994
275 kr
Skickas inom 5-8 vardagar
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
Häftad, Engelska, 1999
359 kr
Skickas inom 5-8 vardagar
This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.