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P. Keith Kelly – författare

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2 produkter

  1. Richard Y. Chang, P. Keith Kelly - Satisfying Internal Customers First!, Häftad. Tillgänglighet: Lägg i varukorg

    Satisfying Internal Customers First!

    Av Richard Y. Chang, P. Keith Kelly

    Häftad, 1999

    280 kr

    Lägg i varukorg

    This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

  2. Richard Y. Chang, P. Keith Kelly - Improving Through Benchmarking, Häftad. Tillgänglighet: Lägg i varukorg

    Improving Through Benchmarking

    Av Richard Y. Chang, P. Keith Kelly

    Häftad, 1999

    366 kr

    Lägg i varukorg

    This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.