RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

• 1. Introduction 1 Why Read This Guidebook?Who Should Read This Guidebook?When And How To Use It 2. High-Impact Training 7Training MythsThe Myths ExposedDoing It Right3. A Model For Success 15The High-IMPACT Training™ ModelHow Is It Different?4. Identifying Targeted Training Needs 21Assessing Your Current SituationEnvisioning Your Future Gathering InformationSorting Your InformationSharing Your ResultsDeciding Your Next Step5. Mapping The Training Approach 37Creating Training ObjectivesConsidering Your Trainees Designing Your Approach6. Producing Effective Learning Tools 53Linking Learning To The SensesSelecting Program MaterialsDetermining The ContentsFocusing On The Development Process7. Applying Successful Training Techniques 71Employing Successful Delivery Skills Using Support Materials EffectivelyFielding Questions8. Calculating Measurable Training Results 83Evaluating Program RESPONSE Assessing On-The-Job ACTIONAnalyzing Business-Focused RESULTSTracking Organizational IMPACT9. Tracking Ongoing Follow-Through 99 Preparing For Follow-Through Adding Follow-Through To Training Following-Through For SuccessSummary 111Appendix: References And Reproducible Forms 115