Passion Plan at Work

RICHARD CHANG is CEO of Richard Chang Associates, Inc., a performance-improvement consulting, training, and publishing firm headquartered in Irvine, California. He is internationally recognized for his strategic planning, performance measurement, quality improvement, organization development, change management, product realization, customer service, and human resource development expertise. Chang has consulted to a wide range of organizations--including Toshiba, Marriott, Nabisco, Universal Studios, Citibank, Nortel Networks, Fidelity Investments, and McDonalds. He has served as chair of the board for the American Society for Training and Development and as a judge for the prestigious Malcolm Baldrige National Quality Award in the U.S. Chang is the author or coauthor of more than twenty books on business and personal development, including The Passion Plan (Jossey-Bass, 1999) and Performance Scorecards (Jossey-Bass, 2000).

The Passion Plan at Work gets down to the essentials of what ittakes to succeed in today's business world. Richard Chang'sphilosophies are such a wonderful inspiration both in and out ofthe workplace! (Ken Blanchard, coauthor of The One Minute Managerand Gung Ho!) As human beings, we are significantly more influenced by thefeelings and emotions of our heart than we realize (or are willingto admit). Ironically, it is through embracing these powerfulpassions within that we can ultimately unleash our true potentialas individuals and as organizations. Richard Chang's The PassionPlan at Work superbly teaches this principle. (Stephen R. Covey,author of the No. 1 best-seller, The 7-Habits of Highly EffectivePeople) Richard Chang does it again! He takes a critical and hard-to-defineconcept and makes it understandable and doable! All who wish tomotivate and keep the talent on their teams should read this book.(Beverly Kaye, president, Career Systems International, coauthor,Love Em or Lose Em: Getting Good People to Stay) The Passion Plan at Work is the fuel for quality. Richard Changproves it can be learned. A must-read book for seriousorganizations in the pursuit of quality and excellence. (Horst H.Schulze, president and chief operating officer, The Ritz-CarltonHotel Company, L.L.C.) Passion transforms our life's work from a job into a worthy pursuitthat truly makes a difference. With advice that is bothinspirational and practical, The Passion Plan at Work shows how tolead this kind of transformation through a whole organization.(Ralph W. Shrader, chairman and chief executive officer, Booz-Allen& Hamilton, Inc.)

• Introduction: Bringing Passion into the Organization. Why Passion Works in Organizations: A Timeless Source for TimelyChange. From Passion to Profit: A Model for Organizational Success. Step 1: Start from the Heart: Passion as the Foundation of theOrganization. Step 2: Discovering Your Passion: Uncovering the Forces That WillDrive the Organization's Success. Step 3: Clarify Your Purpose: Channeling Organizational Passiontoward a Specific End. Step 4: Define Your Action Plan: Planning for Passion-InspiredChange and Growth in the Organization. Step 5: Perform with Passion: Translating Passion into Performancein the Office and the Marketplace. Step 6: Spread Your Excitement: Sparking Commitment and Enthusiasmin Employees and Customers. Step 7: Stay the Course: Keeping the Organization Centered onPassion. Profit with a Capital "P": New Definitions for a New Millennium.