Janis Fisher Chan leads workshops on how to conduct successful meetings and provides freelance services as an instructional designer, writer, and editor. She is the coauthor of several business writing books, including Professional Writing Skills, Grammar for Grownups, Writing Performance Documentation, How to Write Reports and Proposals, and Just Commas. She is also the author of three self-study courses for the American Management Association: Successful Business Communications, Managing Your Priorities, and Making Successful Presentations.

• Preface ixAbout the Author xi1 What Makes a Meeting Work? 12 Roles and Responsibilities 113 The Meeting Planning Process 234 Facilitating a Meeting 415 Decision Making and Action Planning 59Appendixes 75Meeting Planning Worksheet 77Sample Seating Arrangements 79Agenda Worksheet 81Meeting Preparation Checklist 83Sample Meeting Evaluation 85Reading and Resource List 89Index 91