THE AUTHORSEDWARD E. LAWLER III is distinguished professor at the University of Southern California Marshall School of Business and founder and director of the university's Center for Effective Organizations.DAVE ULRICH is professor of business administration at the University of Michigan. He is the author of Why the Bottom Line Isn't, Results Based Leadership, and over 100 articles.JAC FITZ-ENZ is the founder of the Saratoga Institute, which has consulted to most of the Fortune 500 companies and many global corporations.JAMES C. MADDEN V is founder, chairman, and CEO of Exult, Inc.

“…a well structured look at a business dilemma…” (Supply Management, 17th February 2005)

• Preface. The Authors.1. Forces for Change.2. New Roles for HR.3. Evaluating the Effectiveness of HR.4. Design of the HR Function.5. Exult.6. BP.7. Bank of America.8. International Paper.9. Prudential.10. Lessons Learned.11. Outsourcing and the Future of HR.Index.

THE AUTHORSEDWARD E. LAWLER III is distinguished professor at the University of Southern California Marshall School of Business and founder and director of the university's Center for Effective Organizations.DAVE ULRICH is professor of business administration at the University of Michigan. He is the author of Why the Bottom Line Isn't, Results Based Leadership, and over 100 articles.JAC FITZ-ENZ is the founder of the Saratoga Institute, which has consulted to most of the Fortune 500 companies and many global corporations.JAMES C. MADDEN V is founder, chairman, and CEO of Exult, Inc.

“…a well structured look at a business dilemma…” (Supply Management, 17th February 2005)

• Preface. The Authors.1. Forces for Change.2. New Roles for HR.3. Evaluating the Effectiveness of HR.4. Design of the HR Function.5. Exult.6. BP.7. Bank of America.8. International Paper.9. Prudential.10. Lessons Learned.11. Outsourcing and the Future of HR.Index.

THE AUTHORSEDWARD E. LAWLER III is distinguished professor at the University of Southern California Marshall School of Business and founder and director of the university's Center for Effective Organizations.DAVE ULRICH is professor of business administration at the University of Michigan. He is the author of Why the Bottom Line Isn't, Results Based Leadership, and over 100 articles.JAC FITZ-ENZ is the founder of the Saratoga Institute, which has consulted to most of the Fortune 500 companies and many global corporations.JAMES C. MADDEN V is founder, chairman, and CEO of Exult, Inc.

“…a well structured look at a business dilemma…” (Supply Management, 17th February 2005)

• Preface. The Authors.1. Forces for Change.2. New Roles for HR.3. Evaluating the Effectiveness of HR.4. Design of the HR Function.5. Exult.6. BP.7. Bank of America.8. International Paper.9. Prudential.10. Lessons Learned.11. Outsourcing and the Future of HR.Index.