The Author Jeffrey Krivis has been a successful mediator and a pioneer in the field for fifteen years and has served as the president of the International Academy of Mediators and the Southern California Mediation Association. Krivis is on the board of visitors of Pepperdine Law School and serves as an adjunct professor of law at the Straus Institute for Dispute Resolution. In 1993 he received the Dispute Resolution Lawyer of the Year Award. Contact him at his Web site, www.firstmediation.com.

• Foreword viiJim MelamedIntroduction 1Part One: Human V. Human: Healing Relationships 51 Independence Day 72 Paintball Pranks 193 Step-by-Step 294 A Sweet Deal 445 Reading Minds 556 Rock Star 667 Gratitude Is the Attitude 758 Memories 849 Working at the Car Wash 9210 Transforming the Journey of Revenge 10311 A “Hats-On” Approach 114Part Two: “ Show Me the Money (Or Something of Equal Value)!”: Creative Solutions 12512 Liar, Liar! 12713 The Handicap 13814 Legally Blind 14715 The Slow Drip 15816 Death Takes a Holiday 16717 If the Shoe Fits . . . 17518 The Staggered Approach 18519 Time-Share 19820 The Silent Mover 20721 A Small Deception 21422 The Laddered Approach 22523 The Confidential Listener 23324 Dropping the Bombshell 24725 Worth the Wait 25526 Creating Value 267Part Three: Getting to the Bottom Line 27927 Too Many Cooks 28128 Bottom-Line Negotiating 29129 The “Fishy Calculator” Method 29630 The Crossover 303Part Four: The Mediator’ S Hip-Pocket Guide to Strategy 311About the Author 323

The Author Jeffrey Krivis has been a successful mediator and a pioneer in the field for fifteen years and has served as the president of the International Academy of Mediators and the Southern California Mediation Association. Krivis is on the board of visitors of Pepperdine Law School and serves as an adjunct professor of law at the Straus Institute for Dispute Resolution. In 1993 he received the Dispute Resolution Lawyer of the Year Award. Contact him at his Web site, www.firstmediation.com.

• Foreword viiJim MelamedIntroduction 1Part One: Human V. Human: Healing Relationships 51 Independence Day 72 Paintball Pranks 193 Step-by-Step 294 A Sweet Deal 445 Reading Minds 556 Rock Star 667 Gratitude Is the Attitude 758 Memories 849 Working at the Car Wash 9210 Transforming the Journey of Revenge 10311 A “Hats-On” Approach 114Part Two: “ Show Me the Money (Or Something of Equal Value)!”: Creative Solutions 12512 Liar, Liar! 12713 The Handicap 13814 Legally Blind 14715 The Slow Drip 15816 Death Takes a Holiday 16717 If the Shoe Fits . . . 17518 The Staggered Approach 18519 Time-Share 19820 The Silent Mover 20721 A Small Deception 21422 The Laddered Approach 22523 The Confidential Listener 23324 Dropping the Bombshell 24725 Worth the Wait 25526 Creating Value 267Part Three: Getting to the Bottom Line 27927 Too Many Cooks 28128 Bottom-Line Negotiating 29129 The “Fishy Calculator” Method 29630 The Crossover 303Part Four: The Mediator’ S Hip-Pocket Guide to Strategy 311About the Author 323

The Author Jeffrey Krivis has been a successful mediator and a pioneer in the field for fifteen years and has served as the president of the International Academy of Mediators and the Southern California Mediation Association. Krivis is on the board of visitors of Pepperdine Law School and serves as an adjunct professor of law at the Straus Institute for Dispute Resolution. In 1993 he received the Dispute Resolution Lawyer of the Year Award. Contact him at his Web site, www.firstmediation.com.

• Foreword viiJim MelamedIntroduction 1Part One: Human V. Human: Healing Relationships 51 Independence Day 72 Paintball Pranks 193 Step-by-Step 294 A Sweet Deal 445 Reading Minds 556 Rock Star 667 Gratitude Is the Attitude 758 Memories 849 Working at the Car Wash 9210 Transforming the Journey of Revenge 10311 A “Hats-On” Approach 114Part Two: “ Show Me the Money (Or Something of Equal Value)!”: Creative Solutions 12512 Liar, Liar! 12713 The Handicap 13814 Legally Blind 14715 The Slow Drip 15816 Death Takes a Holiday 16717 If the Shoe Fits . . . 17518 The Staggered Approach 18519 Time-Share 19820 The Silent Mover 20721 A Small Deception 21422 The Laddered Approach 22523 The Confidential Listener 23324 Dropping the Bombshell 24725 Worth the Wait 25526 Creating Value 267Part Three: Getting to the Bottom Line 27927 Too Many Cooks 28128 Bottom-Line Negotiating 29129 The “Fishy Calculator” Method 29630 The Crossover 303Part Four: The Mediator’ S Hip-Pocket Guide to Strategy 311About the Author 323