Mike Robbins, former pitcher with the Kansas City Royals organization, is a sought-after keynote speaker, consultant, and coach. His clients include AT&T, Chevron, the U.S. Department of Labor, Kaiser Permanente, New York Life Insurance, and Stanford University. To find out about his speaking, products, and services, visit www.mike-robbins.com.

• Foreword by Richard Carlson viiAcknowledgments xiiiIntroduction 1Part One Our Obsession with Bad Stuff 191 What’s Wrong out There? 212 What’s Wrong with Me? 49Part Two The Five Principles of Appreciation 733 Principle 1: Be Grateful 754 Principle 2: Choose Positive Thoughts and Feelings 955 Principle 3: Use Positive Words 1176 Principle 4: Acknowledge Others 1397 Principle 5: Appreciate Yourself 169Part Three Appreciation in Action 1938 It’s Not What We Know, but What We Do That Matters 195Resources 207About the Author 211