Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent. Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.

"Excellent examples provided to illustrate each point. A good balance between research and practical solutions."

• Defusing the Angry ScreamerDealing with Public HumiliationHandling Parents with BlindersNeutralizing One Under the Influence of Drugs or AlcoholRefusing to Be CoercedConfronting a Colleague Who Steals Your WorkSurviving a False Sexual AccusationCurbing the School GossipReversing a Non-Supportive ActionWhat WorksThe 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations