Elliot Bendoly is a faculty member in Decision and Information Analysis at Emory University's Goizueta Business School. F. Robert Jacobs is Professor of Operations Management at the Kelley School of Business, Indiana University.

"Strategic ERP Extension and Use looks beyond the pain and cost of ERP implementation to examine how ERP systems are being used and enhanced. It takes us on a fruitful tour of big and small companies, of manufacturing and a host of business functions, of plain vanilla systems and bevies of bolt-ons, and of single locations and entire supply chains. As we tour we get a glimpse of how ERP is evolving in the ever-inventive hands of its users." -Roger Schmenner,Indiana University and Associate Dean, Indianapolis Programs "A satisfying mixture of empirical findings, intelligent analysis, and informed speculation... For researchers there is a wealth of issues ranging from developing within-firm capabilities to improving the payoff from external linkages. For the practitioner there are analyses of successes and failures, guidelines for auditing ERP systems, and a glimpse of the future." -Clay Whybark,University of North Carolina, Chapel Hill

• 1 Introduction: Realizing the Epic Dream of ERP 1 E. Bendoly and F. R. Jacobs PART I. ERP Rebirth and Advanced Viewpoints 11 2 Strategy as a Critical Factor in Applied ERP Success 13 S. Abdinnour-Helm and C. Lengnick-Hall 3 The "New" Users: SMEs and the Mittelstand Experience 36 T. Schoenherr, M. A. Venkataramanan, A. Soni, V. A. Mabert, and D. Hilpert 4 Enterprise Applications: Building Best-of-Breed Systems 52 V. A. Mabert and C. A. Watts 5 Getting More Results from Enterprise Systems 71 T. H. Davenport, J. G. Harris, and S. Cantrell PART II. Value Extensions Beyond the Enterprise 85 6 Agility Through Standardization: A CRM/ERP Application 87 T. F. Gattiker, D. Chen, and D. L. Goodhue 7 ERP-Driven Replenishment Strategies in Make-to-Order Settings 97 E. P Robinson Jr. and F. Sabin 8 ERP as a Platform for Vendor Managed Inventory 108 M. V. Tatikonda, C. V Brown, and I. Vessey 9 IT-Supported Productivity: Paradoxes and Resolution in R&D 130 D. A. Joseph and J. Ettlie 10 ERP as a Resource for Inter-Organizational Value Creation 140 T. E. Vollmann PART III. Future Visibility and Accountability 153 11 Enabling ERP Through Auto-ID Technology 155 E. W. Schuster, D. L. Brock, S. J. Allen, P. Kar, and M. Dinning 12 Auditing the System in Use: Value Beyond the Baseline 172 J. Sarkis and R. P. Sundarraj 13 The Path of the Enlightened Manager: Prescriptions for ERP Evolution 191 L. L. David and E. Bendoly

Elliot Bendoly is a faculty member in Decision and Information Analysis at Emory University's Goizueta Business School. F. Robert Jacobs is Professor of Operations Management at the Kelley School of Business, Indiana University.

"Strategic ERP Extension and Use looks beyond the pain and cost of ERP implementation to examine how ERP systems are being used and enhanced. It takes us on a fruitful tour of big and small companies, of manufacturing and a host of business functions, of plain vanilla systems and bevies of bolt-ons, and of single locations and entire supply chains. As we tour we get a glimpse of how ERP is evolving in the ever-inventive hands of its users." -Roger Schmenner,Indiana University and Associate Dean, Indianapolis Programs "A satisfying mixture of empirical findings, intelligent analysis, and informed speculation... For researchers there is a wealth of issues ranging from developing within-firm capabilities to improving the payoff from external linkages. For the practitioner there are analyses of successes and failures, guidelines for auditing ERP systems, and a glimpse of the future." -Clay Whybark,University of North Carolina, Chapel Hill

• 1 Introduction: Realizing the Epic Dream of ERP 1 E. Bendoly and F. R. Jacobs PART I. ERP Rebirth and Advanced Viewpoints 11 2 Strategy as a Critical Factor in Applied ERP Success 13 S. Abdinnour-Helm and C. Lengnick-Hall 3 The "New" Users: SMEs and the Mittelstand Experience 36 T. Schoenherr, M. A. Venkataramanan, A. Soni, V. A. Mabert, and D. Hilpert 4 Enterprise Applications: Building Best-of-Breed Systems 52 V. A. Mabert and C. A. Watts 5 Getting More Results from Enterprise Systems 71 T. H. Davenport, J. G. Harris, and S. Cantrell PART II. Value Extensions Beyond the Enterprise 85 6 Agility Through Standardization: A CRM/ERP Application 87 T. F. Gattiker, D. Chen, and D. L. Goodhue 7 ERP-Driven Replenishment Strategies in Make-to-Order Settings 97 E. P Robinson Jr. and F. Sabin 8 ERP as a Platform for Vendor Managed Inventory 108 M. V. Tatikonda, C. V Brown, and I. Vessey 9 IT-Supported Productivity: Paradoxes and Resolution in R&D 130 D. A. Joseph and J. Ettlie 10 ERP as a Resource for Inter-Organizational Value Creation 140 T. E. Vollmann PART III. Future Visibility and Accountability 153 11 Enabling ERP Through Auto-ID Technology 155 E. W. Schuster, D. L. Brock, S. J. Allen, P. Kar, and M. Dinning 12 Auditing the System in Use: Value Beyond the Baseline 172 J. Sarkis and R. P. Sundarraj 13 The Path of the Enlightened Manager: Prescriptions for ERP Evolution 191 L. L. David and E. Bendoly

Elliot Bendoly is a faculty member in Decision and Information Analysis at Emory University's Goizueta Business School. F. Robert Jacobs is Professor of Operations Management at the Kelley School of Business, Indiana University.

"Strategic ERP Extension and Use looks beyond the pain and cost of ERP implementation to examine how ERP systems are being used and enhanced. It takes us on a fruitful tour of big and small companies, of manufacturing and a host of business functions, of plain vanilla systems and bevies of bolt-ons, and of single locations and entire supply chains. As we tour we get a glimpse of how ERP is evolving in the ever-inventive hands of its users." -Roger Schmenner,Indiana University and Associate Dean, Indianapolis Programs "A satisfying mixture of empirical findings, intelligent analysis, and informed speculation... For researchers there is a wealth of issues ranging from developing within-firm capabilities to improving the payoff from external linkages. For the practitioner there are analyses of successes and failures, guidelines for auditing ERP systems, and a glimpse of the future." -Clay Whybark,University of North Carolina, Chapel Hill

• 1 Introduction: Realizing the Epic Dream of ERP 1 E. Bendoly and F. R. Jacobs PART I. ERP Rebirth and Advanced Viewpoints 11 2 Strategy as a Critical Factor in Applied ERP Success 13 S. Abdinnour-Helm and C. Lengnick-Hall 3 The "New" Users: SMEs and the Mittelstand Experience 36 T. Schoenherr, M. A. Venkataramanan, A. Soni, V. A. Mabert, and D. Hilpert 4 Enterprise Applications: Building Best-of-Breed Systems 52 V. A. Mabert and C. A. Watts 5 Getting More Results from Enterprise Systems 71 T. H. Davenport, J. G. Harris, and S. Cantrell PART II. Value Extensions Beyond the Enterprise 85 6 Agility Through Standardization: A CRM/ERP Application 87 T. F. Gattiker, D. Chen, and D. L. Goodhue 7 ERP-Driven Replenishment Strategies in Make-to-Order Settings 97 E. P Robinson Jr. and F. Sabin 8 ERP as a Platform for Vendor Managed Inventory 108 M. V. Tatikonda, C. V Brown, and I. Vessey 9 IT-Supported Productivity: Paradoxes and Resolution in R&D 130 D. A. Joseph and J. Ettlie 10 ERP as a Resource for Inter-Organizational Value Creation 140 T. E. Vollmann PART III. Future Visibility and Accountability 153 11 Enabling ERP Through Auto-ID Technology 155 E. W. Schuster, D. L. Brock, S. J. Allen, P. Kar, and M. Dinning 12 Auditing the System in Use: Value Beyond the Baseline 172 J. Sarkis and R. P. Sundarraj 13 The Path of the Enlightened Manager: Prescriptions for ERP Evolution 191 L. L. David and E. Bendoly