Kim M. Thompson, PhD, is lecturer in the School of Information Studies of the Charles Sturt University and an affiliate faculty member of Information Policy and Access Center (iPAC) in the College of Information Studies at the University of Maryland. Her research and teaching focus on information poverty and the physical, intellectual, and socio-cultural supports for and barriers to information access. Her articles are found in the Journal of Documentation, Public Library Quarterly, Library Quarterly, and Library and Information Science Research, among others.Paul T. Jaeger, PhD, JD, is associate professor and diversity officer of the College of Information Studies and co-director of the Information Policy and Access Center at the University of Maryland. He is the author of more than one hundred and thirty journal articles and book chapters. This is his ninth book. His other recent books include Information Worlds: Social Context, Technology, and Information Behavior in the Age of the Internet with Gary Burnett; and Public Libraries and the Internet: Roles, Perspectives, and Implications. Dr. Jaeger is co-editor of Library Quarterly and the Information PolicyBook Series from MIT Press, and associate editor of Government Information Quarterly.Natalie Greene Taylor is a research associate and doctoral candidate of the Information Policy and Access Center (iPAC) in the College of Information Studies at the University of Maryland. She has published articles in Library and Information Science Research, Public Library Quarterly, Information Polity, and International Journal of Public Administration in the Digital Age, among others. Mega Subramaniam,PhD, is assistant professor and associate director of the Information Policy and Access Center (iPAC) in the College of Information Studies at the University of Maryland. She is the co-editor of School Library Research, and she has published articles in Library Quarterly, School Library Research, Library Trends, Journal of Librarianship and Information Science, and many more.John Carlo Bertot, PhD, is professor and co-director of the Information Policy and Access Center in the College of Information Studies at the University of Maryland. He is president of the Digital Government Society of North America and serves as chair of the International Standards Organization’s Library Performance Indicator (ISO 11620). Bertot is editor of Government Information Quarterly and Co-Editor of Library Quarterly.

[T]his is a valuable book for policy makers, . . . [and] for those who help influence policy as well as put policy into action, like state libraries, federal agencies, and state and national library organizations.

• AcknowledgmentsList of Acronyms List of Figures and TablesPrefaceChapter 1: Introduction and Overview Chapter 2: The Evolution of the Digital Society Chapter 3: Defining Digital Literacy and Digital Inclusion Chapter 4: Public Policy, Literacy, and Inclusion Chapter 5: Libraries as Institutions of Digital Literacy and InclusionChapter 6: Models of Digital Inclusion: South Korea, the Netherlands, and AustraliaChapter 7: Moving Toward Digital Inclusion: Colombia, Honduras, and GhanaChapter 8: Recommendations for Policy, Practice, Advocacy, and ResearchReferences About the Authors

Kim M. Thompson, PhD, is lecturer in the School of Information Studies of the Charles Sturt University and an affiliate faculty member of Information Policy and Access Center (iPAC) in the College of Information Studies at the University of Maryland. Her research and teaching focus on information poverty and the physical, intellectual, and socio-cultural supports for and barriers to information access. Her articles are found in the Journal of Documentation, Public Library Quarterly, Library Quarterly, and Library and Information Science Research, among others.Paul T. Jaeger, PhD, JD, is associate professor and diversity officer of the College of Information Studies and co-director of the Information Policy and Access Center at the University of Maryland. He is the author of more than one hundred and thirty journal articles and book chapters. This is his ninth book. His other recent books include Information Worlds: Social Context, Technology, and Information Behavior in the Age of the Internet with Gary Burnett; and Public Libraries and the Internet: Roles, Perspectives, and Implications. Dr. Jaeger is co-editor of Library Quarterly and the Information PolicyBook Series from MIT Press, and associate editor of Government Information Quarterly.Natalie Greene Taylor is a research associate and doctoral candidate of the Information Policy and Access Center (iPAC) in the College of Information Studies at the University of Maryland. She has published articles in Library and Information Science Research, Public Library Quarterly, Information Polity, and International Journal of Public Administration in the Digital Age, among others. Mega Subramaniam,PhD, is assistant professor and associate director of the Information Policy and Access Center (iPAC) in the College of Information Studies at the University of Maryland. She is the co-editor of School Library Research, and she has published articles in Library Quarterly, School Library Research, Library Trends, Journal of Librarianship and Information Science, and many more.John Carlo Bertot, PhD, is professor and co-director of the Information Policy and Access Center in the College of Information Studies at the University of Maryland. He is president of the Digital Government Society of North America and serves as chair of the International Standards Organization’s Library Performance Indicator (ISO 11620). Bertot is editor of Government Information Quarterly and Co-Editor of Library Quarterly.

[T]his is a valuable book for policy makers, . . . [and] for those who help influence policy as well as put policy into action, like state libraries, federal agencies, and state and national library organizations.

• AcknowledgmentsList of Acronyms List of Figures and TablesPrefaceChapter 1: Introduction and Overview Chapter 2: The Evolution of the Digital Society Chapter 3: Defining Digital Literacy and Digital Inclusion Chapter 4: Public Policy, Literacy, and Inclusion Chapter 5: Libraries as Institutions of Digital Literacy and InclusionChapter 6: Models of Digital Inclusion: South Korea, the Netherlands, and AustraliaChapter 7: Moving Toward Digital Inclusion: Colombia, Honduras, and GhanaChapter 8: Recommendations for Policy, Practice, Advocacy, and ResearchReferences About the Authors

Kim M. Thompson, PhD, is lecturer in the School of Information Studies of the Charles Sturt University and an affiliate faculty member of Information Policy and Access Center (iPAC) in the College of Information Studies at the University of Maryland. Her research and teaching focus on information poverty and the physical, intellectual, and socio-cultural supports for and barriers to information access. Her articles are found in the Journal of Documentation, Public Library Quarterly, Library Quarterly, and Library and Information Science Research, among others.Paul T. Jaeger, PhD, JD, is associate professor and diversity officer of the College of Information Studies and co-director of the Information Policy and Access Center at the University of Maryland. He is the author of more than one hundred and thirty journal articles and book chapters. This is his ninth book. His other recent books include Information Worlds: Social Context, Technology, and Information Behavior in the Age of the Internet with Gary Burnett; and Public Libraries and the Internet: Roles, Perspectives, and Implications. Dr. Jaeger is co-editor of Library Quarterly and the Information PolicyBook Series from MIT Press, and associate editor of Government Information Quarterly.Natalie Greene Taylor is a research associate and doctoral candidate of the Information Policy and Access Center (iPAC) in the College of Information Studies at the University of Maryland. She has published articles in Library and Information Science Research, Public Library Quarterly, Information Polity, and International Journal of Public Administration in the Digital Age, among others. Mega Subramaniam,PhD, is assistant professor and associate director of the Information Policy and Access Center (iPAC) in the College of Information Studies at the University of Maryland. She is the co-editor of School Library Research, and she has published articles in Library Quarterly, School Library Research, Library Trends, Journal of Librarianship and Information Science, and many more.John Carlo Bertot, PhD, is professor and co-director of the Information Policy and Access Center in the College of Information Studies at the University of Maryland. He is president of the Digital Government Society of North America and serves as chair of the International Standards Organization’s Library Performance Indicator (ISO 11620). Bertot is editor of Government Information Quarterly and Co-Editor of Library Quarterly.

[T]his is a valuable book for policy makers, . . . [and] for those who help influence policy as well as put policy into action, like state libraries, federal agencies, and state and national library organizations.

• AcknowledgmentsList of Acronyms List of Figures and TablesPrefaceChapter 1: Introduction and Overview Chapter 2: The Evolution of the Digital Society Chapter 3: Defining Digital Literacy and Digital Inclusion Chapter 4: Public Policy, Literacy, and Inclusion Chapter 5: Libraries as Institutions of Digital Literacy and InclusionChapter 6: Models of Digital Inclusion: South Korea, the Netherlands, and AustraliaChapter 7: Moving Toward Digital Inclusion: Colombia, Honduras, and GhanaChapter 8: Recommendations for Policy, Practice, Advocacy, and ResearchReferences About the Authors