Nation on the Line

Call Centers As Postcolonial Predicaments in the Philippines

AvJan M. Padios

Inbunden, Engelska, 2018

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Beskrivning

In 2011 the Philippines surpassed India to become what the New York Times referred to as "the world's capital of call centers." By the end of 2015 the Philippine call center industry employed over one million people and generated twenty-two billion dollars in revenue. In A Nation on the Line Jan M. Padios examines this massive industry in the context of globalization, race, gender, transnationalism, and postcolonialism, outlining how it has become a significant site of efforts to redefine Filipino identity and culture, the Philippine nation-state, and the value of Filipino labor. She also chronicles the many contradictory effects of call center work on Filipino identity, family, consumer culture, and sexual politics. As Padios demonstrates, the critical question of call centers does not merely expose the logic of transnational capitalism and the legacies of colonialism; it also problematizes the process of nation-building and peoplehood in the early twenty-first century.

Produktinformation

Utgivningsdatum:2018-04-03
Mått:152 x 229 x 16 mm
Vikt:499 g
Format:Inbunden
Språk:Engelska
Antal sidor:248
Förlag:Duke University Press
ISBN:9780822370475

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Mer om författaren

Jan M. Padios is Assistant Professor of American Studies at the University of Maryland, College Park.

Recensioner i media

"As an example of the transnational turn in Asian American studies, Padios’s book gives us insight into how work is being reinvented, and the ways in which this reinvention has muddled distinctions between the United States and a place like the Philippines." - Min Hyoung Song (Public Books) "Jan M. Padios describes with colorful detail the ways that neoliberalism draws upon Filipino/American relatability to garner profits, cheaply pay Filipinos, and serve U.S.-based customers within the call center industry." - Giselle Cunanan (Ethnic and Racial Studies) "A Nation on the Line is relevant to audiences interested in Filipino diasporic migrations, transnational Filipino identities, and transnational labor studies writ large. The author provides an analysis of the global political economy that echoes other work on the production and management of global Filipino labor; however, this work simultaneously lends a clarity to the subjective identities and affective and relational aspect of labor that has yet to be fully explored among this group of workers." - Fumilayo Showers (American Journal of Sociology) "This book is an important contribution towards understanding how the new communication technologies are affecting everyday life in the Philippines. . . . It is stylistically excellent, and Padios presents complex and revealing truths in deceptively simple language." - Raul Pertierra (Journal of Southeast Asian Studies)

Innehållsförteckning

Acknowledgments ixIntroduction 11. Listening Between the Lines: Relational Labor, Productive Intimacy, and the Affective Contradictions of Call Center Work 342. Contesting Skill and Value: Race, Gender, and Filipino/American Relatability in the Neoliberal Nation-State 633 Inside Vox Elite: Call Center Training and the Limits of Filipino/American Relatability 934. Service with a Style: Aesthetic Pleasures, Productive Youth, and the Politics of Consumption 1315. Queering the Call Center: Sexual Politics, HIV/AIDS, and the Crisis of (Re)Production 157Conclusion 181Notes 189Bibliography 213Index 225