Bent, James; Humphreys, Kenneth K.

• The relationship and impact of project skills: introduction and authors' mission statement; benchmarking - the technical core of TQM; the impact of personnel skills on company culture and bottom line. Cosy and schedule baselines: estimating keys - establishing a realistic baseline (typical and standard schedules); value management; economic evaluation in the process industries; keys to controlling and reducing environmental costs. Project control: contracting - front-end risks (key contract administration and cost-schedule considerations); cost and schedule trend analysis-forecasting of baselines; change control and risk analysis; range estimating; contracting - claims and extras (excluding genuine scope changes); managing small, shutdown, retrofit, or outrage projects; project closeout-lessons learned and historical data. Project management keys and interface: project management fundamentals - key elements; managing the feasibility study - pre-project planning; front-end planning and project organization (FEPPO); managing engineering-project control keys/interfaces; management procurement - project control keys/interfaces; managing construction-project control keys/interfaces.