Robert J. McGrath, PhD, Professor, Health Management and Policy, University of New Hampshire, Durham, NHEsmaeil Bahalkeh, PhD, MS, Assistant Professor, Health Management and Policy, University of New Hampshire, Durham, NHLee F. Seidel, PhD, Professor Emeritus, Health Management and Policy, University of New Hampshire, Durham, NHJoanna Gyory, PhD, MS, Lecturer, Health Management and Policy, University of New Hampshire, Durham, NH

• PrefaceList of VideosResourcesStudent ResourcesInstructor ResourcesSECTION 1. DATA, ANALYSIS, AND TRANSLATION TO ACTIONChapter 1. Using Quantitative and Analytic Methods for Managing Healthcare ServicesChapter 2. Data, Data Sources, Data Quality, and FoundationsChapter 3. Statistical and Analytical FoundationsChapter 4. Data DisplaySECTION 2. INTERNAL EFFICIENCYChapter 5. Quality and Process ImprovementChapter 6. Decision AnalysisSECTION 3. MATCHING DEMAND AND SUPPLYChapter 7. Capacity AnalysisChapter 8. Simulation ModelingChapter 9. Discrete-Event Simulation and Its ApplicationsChapter 10. Queueing and SchedulingChapter 11. Inventory and Supply Chain ManagementSECTION 4. FORECASTING AND PREDICTIONChapter 12. Foundations of ForecastingChapter 13. Time Series Forecasting TechniquesChapter 14. Linear Regression ForecastingChapter 15. Seasonality and Other Model ConsiderationsSECTION 5. FINANCIAL ANALYSISChapter 16. The Time Value of MoneyChapter 17. Economic AnalysisSECTION 6. PROJECTS AND STRATEGYChapter 18. Project ManagementSECTION 7. STRATEGY AND APPLICATIONSChapter 19. Postscript: A Framework for Defining, Analyzing, and Solving Managerial Problems

Robert J. McGrath, PhD, Professor, Health Management and Policy, University of New Hampshire, Durham, NHEsmaeil Bahalkeh, PhD, MS, Assistant Professor, Health Management and Policy, University of New Hampshire, Durham, NHLee F. Seidel, PhD, Professor Emeritus, Health Management and Policy, University of New Hampshire, Durham, NHJoanna Gyory, PhD, MS, Lecturer, Health Management and Policy, University of New Hampshire, Durham, NH

• PrefaceList of VideosResourcesStudent ResourcesInstructor ResourcesSECTION 1. DATA, ANALYSIS, AND TRANSLATION TO ACTIONChapter 1. Using Quantitative and Analytic Methods for Managing Healthcare ServicesChapter 2. Data, Data Sources, Data Quality, and FoundationsChapter 3. Statistical and Analytical FoundationsChapter 4. Data DisplaySECTION 2. INTERNAL EFFICIENCYChapter 5. Quality and Process ImprovementChapter 6. Decision AnalysisSECTION 3. MATCHING DEMAND AND SUPPLYChapter 7. Capacity AnalysisChapter 8. Simulation ModelingChapter 9. Discrete-Event Simulation and Its ApplicationsChapter 10. Queueing and SchedulingChapter 11. Inventory and Supply Chain ManagementSECTION 4. FORECASTING AND PREDICTIONChapter 12. Foundations of ForecastingChapter 13. Time Series Forecasting TechniquesChapter 14. Linear Regression ForecastingChapter 15. Seasonality and Other Model ConsiderationsSECTION 5. FINANCIAL ANALYSISChapter 16. The Time Value of MoneyChapter 17. Economic AnalysisSECTION 6. PROJECTS AND STRATEGYChapter 18. Project ManagementSECTION 7. STRATEGY AND APPLICATIONSChapter 19. Postscript: A Framework for Defining, Analyzing, and Solving Managerial Problems

Robert J. McGrath, PhD, Professor, Health Management and Policy, University of New Hampshire, Durham, NHEsmaeil Bahalkeh, PhD, MS, Assistant Professor, Health Management and Policy, University of New Hampshire, Durham, NHLee F. Seidel, PhD, Professor Emeritus, Health Management and Policy, University of New Hampshire, Durham, NHJoanna Gyory, PhD, MS, Lecturer, Health Management and Policy, University of New Hampshire, Durham, NH

• PrefaceList of VideosResourcesStudent ResourcesInstructor ResourcesSECTION 1. DATA, ANALYSIS, AND TRANSLATION TO ACTIONChapter 1. Using Quantitative and Analytic Methods for Managing Healthcare ServicesChapter 2. Data, Data Sources, Data Quality, and FoundationsChapter 3. Statistical and Analytical FoundationsChapter 4. Data DisplaySECTION 2. INTERNAL EFFICIENCYChapter 5. Quality and Process ImprovementChapter 6. Decision AnalysisSECTION 3. MATCHING DEMAND AND SUPPLYChapter 7. Capacity AnalysisChapter 8. Simulation ModelingChapter 9. Discrete-Event Simulation and Its ApplicationsChapter 10. Queueing and SchedulingChapter 11. Inventory and Supply Chain ManagementSECTION 4. FORECASTING AND PREDICTIONChapter 12. Foundations of ForecastingChapter 13. Time Series Forecasting TechniquesChapter 14. Linear Regression ForecastingChapter 15. Seasonality and Other Model ConsiderationsSECTION 5. FINANCIAL ANALYSISChapter 16. The Time Value of MoneyChapter 17. Economic AnalysisSECTION 6. PROJECTS AND STRATEGYChapter 18. Project ManagementSECTION 7. STRATEGY AND APPLICATIONSChapter 19. Postscript: A Framework for Defining, Analyzing, and Solving Managerial Problems