Bill Gillham is Honorary Senior Lecturer in the Department of Psychology at the University of Strathclyde, Scotland

• Series Foreword; 1. The Pros and Cons of Questionnaires; 2. Preparation; 3. Drafting the Questions (and Answers); 4. Designing the Questionnaire; 5. Getting them Out and Getting them Back; 6. Displaying the Results for Analysis; 7. Content Analysis of Open Questions; 8. Statistical Analysis of Closed Questions; 9. The Use of Questionnaires in Surveys; 10. The Face-to-Face Questionnaire: Recording Schedules; 11. Using Questionnaires in Telephone Interviews; 12. Questionnaires as Part of a Multi-method Approach; 13. Presenting your Findings; Recommended Further Reading.