Holly Talbott has more than six years of experience with electronic resources and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the electronic resources librarian at Kent State University and was previously the electronic resources and licensing librarian at the University of Arizona Libraries and the electronic resources librarian at Lasell College.Ashley Zmau has more than ten years of academic library experience and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the serials cataloger for the Dallas County Community College District and was previously the electronic resources librarian at the University of Texas at Arlington and the electronic resources management librarian at Southern Methodist University.

• PrefaceChapter 1 Troubleshooting as Problem SolvingChapter 2 The Access ChainChapter 3 Soliciting Problem ReportsChapter 4 Diagnosing Access IssuesChapter 5 Resolving Access IssuesChapter 6 Common Access Issues and ExamplesChapter 7 Troubleshooting Workflows and TrainingChapter 8 Proactive TroubleshootingConclusionIndex

Holly Talbott has more than six years of experience with electronic resources and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the electronic resources librarian at Kent State University and was previously the electronic resources and licensing librarian at the University of Arizona Libraries and the electronic resources librarian at Lasell College.Ashley Zmau has more than ten years of academic library experience and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the serials cataloger for the Dallas County Community College District and was previously the electronic resources librarian at the University of Texas at Arlington and the electronic resources management librarian at Southern Methodist University.

• PrefaceChapter 1 Troubleshooting as Problem SolvingChapter 2 The Access ChainChapter 3 Soliciting Problem ReportsChapter 4 Diagnosing Access IssuesChapter 5 Resolving Access IssuesChapter 6 Common Access Issues and ExamplesChapter 7 Troubleshooting Workflows and TrainingChapter 8 Proactive TroubleshootingConclusionIndex

Holly Talbott has more than six years of experience with electronic resources and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the electronic resources librarian at Kent State University and was previously the electronic resources and licensing librarian at the University of Arizona Libraries and the electronic resources librarian at Lasell College.Ashley Zmau has more than ten years of academic library experience and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the serials cataloger for the Dallas County Community College District and was previously the electronic resources librarian at the University of Texas at Arlington and the electronic resources management librarian at Southern Methodist University.

• PrefaceChapter 1 Troubleshooting as Problem SolvingChapter 2 The Access ChainChapter 3 Soliciting Problem ReportsChapter 4 Diagnosing Access IssuesChapter 5 Resolving Access IssuesChapter 6 Common Access Issues and ExamplesChapter 7 Troubleshooting Workflows and TrainingChapter 8 Proactive TroubleshootingConclusionIndex