Helen Sanderson is CEO of Helen Sanderson Associates (HSA) and Director Emeritus of the International Community for Person-Centred Practices. She has been closely involved in the development of person-centred thinking and planning in the UK over the last fifteen years. HSA's partnership with Borough Care Ltd. and Stockport Council was a runner up in the National Dementia Awards 2012 in the innovation category. She is co-author of A Practical Guide to Delivering Personalisation, Creating Person-Centred Organisations and Personalisation in Practice, all published by JKP. Gill Bailey trained initially as a nurse and has worked with a range of providers and commissioning units across adult health and social care for over twenty-five years. In the last ten years her work has focused on supporting people living with dementia. She is a Dementia Care Mapper, and has a diploma in Dementia Studies. She is currently working with providers to introduce Individual Service Funds in residential and homecare services for people living with dementia. Helen and Gill are co-authors of Personalisation and Dementia: A Guide for Person-Centred Practice, also published by JKP. Lisa Martin is manager of Bruce Lodge, a care home in Stockport, part of Borough Care Ltd.

This book is packed full of stories that illustrate the outcomes for people that can result from deploying an ISF model. It focuses on the outstanding work that has been done at Bruce Lodge, a large care home for people with dementia now arranged as 43 separate ISFs, with every resident able to control a number of hours of support that are set aside for them to do the things they want, when and where they want... Delivering better outcomes is at the heart of all of these stories, and it is at the heart of this book... I feel sure that this book will help many more people to bring about these positive changes within services and within people's lives.

• Foreword by Dr Sam Bennett. 1. Introduction and Getting Started. 2. Plans and Processes. 3. Starting with Staff One-Page Profiles. 4. Individual Time. 5. Four Plus One Questions. 6. What Next? 7. Night Staff, Volunteers and Faith Communities. 8. Person-Centred Reviews and Working Together for Change. 9. What Changed? 10. Overall Impact and Lessons Learned. Appendix I: Example Agenda. Appendix II: One-Page Profile Standards for Borough Care. Appendix III: One-Page Strategy. Appendix IV: Dashboard. Index.

Helen Sanderson is CEO of Helen Sanderson Associates (HSA) and Director Emeritus of the International Community for Person-Centred Practices. She has been closely involved in the development of person-centred thinking and planning in the UK over the last fifteen years. HSA's partnership with Borough Care Ltd. and Stockport Council was a runner up in the National Dementia Awards 2012 in the innovation category. She is co-author of A Practical Guide to Delivering Personalisation, Creating Person-Centred Organisations and Personalisation in Practice, all published by JKP. Gill Bailey trained initially as a nurse and has worked with a range of providers and commissioning units across adult health and social care for over twenty-five years. In the last ten years her work has focused on supporting people living with dementia. She is a Dementia Care Mapper, and has a diploma in Dementia Studies. She is currently working with providers to introduce Individual Service Funds in residential and homecare services for people living with dementia. Helen and Gill are co-authors of Personalisation and Dementia: A Guide for Person-Centred Practice, also published by JKP. Lisa Martin is manager of Bruce Lodge, a care home in Stockport, part of Borough Care Ltd.

This book is packed full of stories that illustrate the outcomes for people that can result from deploying an ISF model. It focuses on the outstanding work that has been done at Bruce Lodge, a large care home for people with dementia now arranged as 43 separate ISFs, with every resident able to control a number of hours of support that are set aside for them to do the things they want, when and where they want... Delivering better outcomes is at the heart of all of these stories, and it is at the heart of this book... I feel sure that this book will help many more people to bring about these positive changes within services and within people's lives.

• Foreword by Dr Sam Bennett. 1. Introduction and Getting Started. 2. Plans and Processes. 3. Starting with Staff One-Page Profiles. 4. Individual Time. 5. Four Plus One Questions. 6. What Next? 7. Night Staff, Volunteers and Faith Communities. 8. Person-Centred Reviews and Working Together for Change. 9. What Changed? 10. Overall Impact and Lessons Learned. Appendix I: Example Agenda. Appendix II: One-Page Profile Standards for Borough Care. Appendix III: One-Page Strategy. Appendix IV: Dashboard. Index.

Helen Sanderson is CEO of Helen Sanderson Associates (HSA) and Director Emeritus of the International Community for Person-Centred Practices. She has been closely involved in the development of person-centred thinking and planning in the UK over the last fifteen years. HSA's partnership with Borough Care Ltd. and Stockport Council was a runner up in the National Dementia Awards 2012 in the innovation category. She is co-author of A Practical Guide to Delivering Personalisation, Creating Person-Centred Organisations and Personalisation in Practice, all published by JKP. Gill Bailey trained initially as a nurse and has worked with a range of providers and commissioning units across adult health and social care for over twenty-five years. In the last ten years her work has focused on supporting people living with dementia. She is a Dementia Care Mapper, and has a diploma in Dementia Studies. She is currently working with providers to introduce Individual Service Funds in residential and homecare services for people living with dementia. Helen and Gill are co-authors of Personalisation and Dementia: A Guide for Person-Centred Practice, also published by JKP. Lisa Martin is manager of Bruce Lodge, a care home in Stockport, part of Borough Care Ltd.

This book is packed full of stories that illustrate the outcomes for people that can result from deploying an ISF model. It focuses on the outstanding work that has been done at Bruce Lodge, a large care home for people with dementia now arranged as 43 separate ISFs, with every resident able to control a number of hours of support that are set aside for them to do the things they want, when and where they want... Delivering better outcomes is at the heart of all of these stories, and it is at the heart of this book... I feel sure that this book will help many more people to bring about these positive changes within services and within people's lives.

• Foreword by Dr Sam Bennett. 1. Introduction and Getting Started. 2. Plans and Processes. 3. Starting with Staff One-Page Profiles. 4. Individual Time. 5. Four Plus One Questions. 6. What Next? 7. Night Staff, Volunteers and Faith Communities. 8. Person-Centred Reviews and Working Together for Change. 9. What Changed? 10. Overall Impact and Lessons Learned. Appendix I: Example Agenda. Appendix II: One-Page Profile Standards for Borough Care. Appendix III: One-Page Strategy. Appendix IV: Dashboard. Index.