Peter Hernon is professor of library and information science at Simmons College, Boston, MA. He is the author of 50 books, including Library Unlimited's Viewing Library Metrics from Different Perspectives and Making a Difference: Leadership and Academic Libraries; and Praeger's Federal Information Policies in the 1990s: Views and Perspectives.

• PrefaceEvaluating Library and Information ServicesOverview of the Evaluation ProcessExploiting the Literature on EvaluationThe Steps in Conducting an Evaluation StudyEvaluating Designs and Data Collection TechniquesSamplingImproving the Evaluation Process with a Library Management Information SystemImportance of Performance Measures in the Evaluation ProcessEvaluation of Library Reference Services. Sample Topic: Interlibrary Loan Analysis as a Collection Development Tool (By Barbara Klein)Sample Topic: Student Nonuse of Library Literature on CD-ROM (By Elizabeth H. Murray)Communication of Study FindingsBarriers to Evaluation-The Political ContextOrganiztional ChangeBibliographyAuthor IndexSubject

Peter Hernon is professor of library and information science at Simmons College, Boston, MA. He is the author of 50 books, including Library Unlimited's Viewing Library Metrics from Different Perspectives and Making a Difference: Leadership and Academic Libraries; and Praeger's Federal Information Policies in the 1990s: Views and Perspectives.

• PrefaceEvaluating Library and Information ServicesOverview of the Evaluation ProcessExploiting the Literature on EvaluationThe Steps in Conducting an Evaluation StudyEvaluating Designs and Data Collection TechniquesSamplingImproving the Evaluation Process with a Library Management Information SystemImportance of Performance Measures in the Evaluation ProcessEvaluation of Library Reference Services. Sample Topic: Interlibrary Loan Analysis as a Collection Development Tool (By Barbara Klein)Sample Topic: Student Nonuse of Library Literature on CD-ROM (By Elizabeth H. Murray)Communication of Study FindingsBarriers to Evaluation-The Political ContextOrganiztional ChangeBibliographyAuthor IndexSubject

Peter Hernon is professor of library and information science at Simmons College, Boston, MA. He is the author of 50 books, including Library Unlimited's Viewing Library Metrics from Different Perspectives and Making a Difference: Leadership and Academic Libraries; and Praeger's Federal Information Policies in the 1990s: Views and Perspectives.

• PrefaceEvaluating Library and Information ServicesOverview of the Evaluation ProcessExploiting the Literature on EvaluationThe Steps in Conducting an Evaluation StudyEvaluating Designs and Data Collection TechniquesSamplingImproving the Evaluation Process with a Library Management Information SystemImportance of Performance Measures in the Evaluation ProcessEvaluation of Library Reference Services. Sample Topic: Interlibrary Loan Analysis as a Collection Development Tool (By Barbara Klein)Sample Topic: Student Nonuse of Library Literature on CD-ROM (By Elizabeth H. Murray)Communication of Study FindingsBarriers to Evaluation-The Political ContextOrganiztional ChangeBibliographyAuthor IndexSubject