DALE E. JACKSON is Director of the Engineering Management Graduate Program, School of Engineering, University of Kansas.

• The Problems Begin, and the Solutions Come from Within Little Ridges Lead to a Mountain Being Assertive Means Staying on Top of the Mountain One Part of the Mountain is Active Listening Self-Disclosure Is Another Part of the Mountain The Truth Will Out--Nonverbally They Pay Us to Communicate Facts Present and Inform; You Won't Need to Persuade Listening and the Right Verbs Can Help You Persuade Most of Any Decisionmaking Process is Communication The More Communication, the Better the Performance Planning The Communication Never Stops in Meetings Use the Telephone as If the Other Party Were in the Room Epilogue: Why Have We Taken So Long Index

DALE E. JACKSON is Director of the Engineering Management Graduate Program, School of Engineering, University of Kansas.

• The Problems Begin, and the Solutions Come from Within Little Ridges Lead to a Mountain Being Assertive Means Staying on Top of the Mountain One Part of the Mountain is Active Listening Self-Disclosure Is Another Part of the Mountain The Truth Will Out--Nonverbally They Pay Us to Communicate Facts Present and Inform; You Won't Need to Persuade Listening and the Right Verbs Can Help You Persuade Most of Any Decisionmaking Process is Communication The More Communication, the Better the Performance Planning The Communication Never Stops in Meetings Use the Telephone as If the Other Party Were in the Room Epilogue: Why Have We Taken So Long Index