DAVID LEWIN is Professor of Business, Faculty Coordinator of the Ph.D. Program, and Director of the Industrial Relations Research Center, Columbia University.RICHARD B. PETERSON is Professor of Management and Organization, University of Washington.

• The Grievance Procedure in Practice and Research: Review and Assessment The Study Design Grievance Procedure Effectiveness: Aggregate Analysis Grievance Procedure Effectiveness: Disaggregate Analysis Post-Grievance Settlement Behavior and Outcomes Conclusions and Implications Appendix 1: Mail Questionnaires Appendix 2: Interview Schedules

DAVID LEWIN is Professor of Business, Faculty Coordinator of the Ph.D. Program, and Director of the Industrial Relations Research Center, Columbia University.RICHARD B. PETERSON is Professor of Management and Organization, University of Washington.

• The Grievance Procedure in Practice and Research: Review and Assessment The Study Design Grievance Procedure Effectiveness: Aggregate Analysis Grievance Procedure Effectiveness: Disaggregate Analysis Post-Grievance Settlement Behavior and Outcomes Conclusions and Implications Appendix 1: Mail Questionnaires Appendix 2: Interview Schedules

DAVID LEWIN is Professor of Business, Faculty Coordinator of the Ph.D. Program, and Director of the Industrial Relations Research Center, Columbia University.RICHARD B. PETERSON is Professor of Management and Organization, University of Washington.

• The Grievance Procedure in Practice and Research: Review and Assessment The Study Design Grievance Procedure Effectiveness: Aggregate Analysis Grievance Procedure Effectiveness: Disaggregate Analysis Post-Grievance Settlement Behavior and Outcomes Conclusions and Implications Appendix 1: Mail Questionnaires Appendix 2: Interview Schedules