STANLEY J. SMITS is Professor of Management at Georgia State University and a licensed psychologist. His work as a researcher, trainer, consultant, and practitioner in the area of substance abuse in the workplace spans a period of 30 years. This book is an extension of a series of articles appearing in Personnel Journal in 1989. In these articles, Smits and Pace initially outline their proactive approach to dealing with workplace substance abuse.LARRY A. PACE is Associate Professor of Management at Louisiana State University in Shreveport. He teaches, conducts research, and consults in the area of Total Quality Management, human resource management, employee assistance, and leadership. He was employed by Xerox Corporation form 1979 to 1988, most recently as manager of Organizational Effectiveness for Business Products & Systems.

• Foreword by Alan M. Youngblood Preface and Overview Making the Investment The Search for Alternatives Thinking Strategically About EAPs Framing the Investment Decision Managing the Investment The Proactive Approach to Substance Abuse Policies Aligning Management to the EAP Operating Your EAP Like a Business Monitoring the Investment Bringing the EAP On-Line Monitoring, Managing, and Enhancing EAP Performance The Investment Decision Revisited EAPs and the Future Employee Assistance in Xerox Monroe County by Larry A. Pace and Robert P. Frederick Appendices Index

STANLEY J. SMITS is Professor of Management at Georgia State University and a licensed psychologist. His work as a researcher, trainer, consultant, and practitioner in the area of substance abuse in the workplace spans a period of 30 years. This book is an extension of a series of articles appearing in Personnel Journal in 1989. In these articles, Smits and Pace initially outline their proactive approach to dealing with workplace substance abuse.LARRY A. PACE is Associate Professor of Management at Louisiana State University in Shreveport. He teaches, conducts research, and consults in the area of Total Quality Management, human resource management, employee assistance, and leadership. He was employed by Xerox Corporation form 1979 to 1988, most recently as manager of Organizational Effectiveness for Business Products & Systems.

• Foreword by Alan M. Youngblood Preface and Overview Making the Investment The Search for Alternatives Thinking Strategically About EAPs Framing the Investment Decision Managing the Investment The Proactive Approach to Substance Abuse Policies Aligning Management to the EAP Operating Your EAP Like a Business Monitoring the Investment Bringing the EAP On-Line Monitoring, Managing, and Enhancing EAP Performance The Investment Decision Revisited EAPs and the Future Employee Assistance in Xerox Monroe County by Larry A. Pace and Robert P. Frederick Appendices Index

STANLEY J. SMITS is Professor of Management at Georgia State University and a licensed psychologist. His work as a researcher, trainer, consultant, and practitioner in the area of substance abuse in the workplace spans a period of 30 years. This book is an extension of a series of articles appearing in Personnel Journal in 1989. In these articles, Smits and Pace initially outline their proactive approach to dealing with workplace substance abuse.LARRY A. PACE is Associate Professor of Management at Louisiana State University in Shreveport. He teaches, conducts research, and consults in the area of Total Quality Management, human resource management, employee assistance, and leadership. He was employed by Xerox Corporation form 1979 to 1988, most recently as manager of Organizational Effectiveness for Business Products & Systems.

• Foreword by Alan M. Youngblood Preface and Overview Making the Investment The Search for Alternatives Thinking Strategically About EAPs Framing the Investment Decision Managing the Investment The Proactive Approach to Substance Abuse Policies Aligning Management to the EAP Operating Your EAP Like a Business Monitoring the Investment Bringing the EAP On-Line Monitoring, Managing, and Enhancing EAP Performance The Investment Decision Revisited EAPs and the Future Employee Assistance in Xerox Monroe County by Larry A. Pace and Robert P. Frederick Appendices Index