Michael Reddy was a clinical psychologist with experience of training and supervising counsellors before becoming a management development and industrial consultant.

• 1. Counselling at Work. Section One: What Counselling Is and How It Works.2. The Background to Counselling.3. The Three Phases of Couselling.4. "Counsellors" and "Clients".Section Two: The Skills of Counselling.5. Active Listening6. Respect7. Genuineness.8. Counsellor Qualities.9. Techniques of Phase I.10. Phase I Example.11. What Phase II Does.12. Second-Level Listening.13. Other Skills of Phase II.14. Cautions.15. Phase II Example -- Connie.16. Completing the Process.17. The Skills of Phase III.18. Phase III Example -- "Redundancy Counselling".Section Three: Counselling and the Organization.19. The Context of Counselling.20. Role Conflict in Counselling.21. Counselling Services.Recommended Reading.Index.

Michael Reddy was a clinical psychologist with experience of training and supervising counsellors before becoming a management development and industrial consultant.

• 1. Counselling at Work. Section One: What Counselling Is and How It Works.2. The Background to Counselling.3. The Three Phases of Couselling.4. "Counsellors" and "Clients".Section Two: The Skills of Counselling.5. Active Listening6. Respect7. Genuineness.8. Counsellor Qualities.9. Techniques of Phase I.10. Phase I Example.11. What Phase II Does.12. Second-Level Listening.13. Other Skills of Phase II.14. Cautions.15. Phase II Example -- Connie.16. Completing the Process.17. The Skills of Phase III.18. Phase III Example -- "Redundancy Counselling".Section Three: Counselling and the Organization.19. The Context of Counselling.20. Role Conflict in Counselling.21. Counselling Services.Recommended Reading.Index.

Michael Reddy was a clinical psychologist with experience of training and supervising counsellors before becoming a management development and industrial consultant.

• 1. Counselling at Work. Section One: What Counselling Is and How It Works.2. The Background to Counselling.3. The Three Phases of Couselling.4. "Counsellors" and "Clients".Section Two: The Skills of Counselling.5. Active Listening6. Respect7. Genuineness.8. Counsellor Qualities.9. Techniques of Phase I.10. Phase I Example.11. What Phase II Does.12. Second-Level Listening.13. Other Skills of Phase II.14. Cautions.15. Phase II Example -- Connie.16. Completing the Process.17. The Skills of Phase III.18. Phase III Example -- "Redundancy Counselling".Section Three: Counselling and the Organization.19. The Context of Counselling.20. Role Conflict in Counselling.21. Counselling Services.Recommended Reading.Index.