Introducing Language and Intercultural Communication

Jane Jackson is Professor Emerita of Applied Linguistics and Intercultural Communication at the Chinese University of Hong Kong. She is also the editor of The Routledge Handbook of Language and Intercultural Communication, Second Edition (2020).

This insightful book is highly recommended. It is comprehensive, well-structured, and full of reflections and practical examples, and will be very valuable in courses on language and intercultural communication. It deals with central concepts like identity dynamics, intercultural relations, hate-speech, and global citizenship.Professor Emerita Karen Risager, Roskilde University, DenmarkPraise for the previous edition:This is an excellent introduction to the field of intercultural communication, as equally useful for anybody working internationally as to the university classroom.Allan Goodwin, Nagoya University of Foreign Studies, JapanEducators will find this a timely and wide-ranging resource that tackles difficult issues in challenging times.John Corbett, University of São Paulo, BrazilJackson’s text is a comprehensive, fresh look at today’s exceedingly complex intersection of intercultural communication, global competence, identity, and language. Relevant to students and intercultural communication practitioners, Jackson offers both breadth and depth when it comes to major concepts, frameworks, and highly applicable real-world examples.Whitney Sherman, Council On International Educational Exchange (CIEE)

• List of platesList of figuresList of tablesPrefaceAcknowledgmentsChapter 1. Imperatives for intercultural dialogueIntroductionWhat is intercultural communication?What is intercultural dialogue?The importance of intercultural competency todayEthical intercultural communicationSummaryDiscussion questionsJournal jumpstartsActivitiesInstructor and Student ResourcesChapter 2. Culture, language, and primary socialization IntroductionConceptions of culturePrimary socialization (Cultural and linguistic)Facets of cultureThe text’s conception of cultureSummaryDiscussion questionsJournal jumpstartsActivitiesInstructor and Student ResourcesChapter 3. Communication, culture, and power in contextIntroductionHuman communication and languageComponents in the human communication processProperties of human communication Culture and communication stylesCommunication accommodation theory (CAT)Characteristics of effective intercultural communicators in second-language situationsSummaryDiscussion questionsJournal jumpstartsActivitiesInstructor and Student ResourcesChapter 4. Nonverbal communicationIntroductionWhat is nonverbal communication?Why study nonverbal communication?The relationship between verbal and nonverbal communicationFunctions of nonverbal communicationCulture and types of nonverbal communication The nonverbal expectancy violation theory Nonverbal intercultural communicative competenceSummaryDiscussion questionsJournal jumpstartsActivitiesInstructor and Student ResourcesChapter 5. Identity and belongingIntroductionConceptions of identityFundamental characteristics of identitiesTypes of identitiesIdentities and intercultural competence: Applying your knowledgeSummaryDiscussion questionsJournal jumpstartsActivitiesInstructor and Student ResourcesChapter 6. The dark sides of identities: Barriers to intercultural communicationIntroductionSocial categorization EthnocentricismOtheringIngroups and outgroupsStereotypingBias and prejudiceDiscriminationRacismHateful rhetoric and acts of violenceXenophobiaPushing past ethnocentricism and identity biasesSummaryDiscussion questionsJournal jumpstartsActivitiesInstructor and Student ResourcesChapter 7. Intercultural adaptationIntroductionTransitioning to another land: Motives and duration of stayLong-term and short-term adaptationDimensions of transition shock Sources of language and culture shockSymptoms of language and culture shockVariations in the degree of language and culture shock Positive and negative effects of language and culture shockNavigating the ups and downs of intercultural adaptationOptimizing intercultural transitions SummaryDiscussion questionsJournal jumpstartsActivitiesVideo and online resourcesNotesInstructor and Student ResourcesChapter 8. Intercultural relationshipsIntroduction Interpersonal relationshipsIntercultural relationships and diversityIntercultural friendship and diverse social networksBenefits of intercultural friendshipFactors that facilitate intercultural friendshipBarriers to intercultural friendshipIntercultural romance and marriageHow to build stronger intercultural relationshipsSummaryDiscussion questionsJournal jumpstartsActivitiesInstructor and Student ResourcesChapter 9. Intercultural conflictIntroduction The nature and characteristics of conflictTypes of conflictCultural dimensions of conflict situationsIntercultural conflict stylesFacework and intercultural conflict managementConflict competenceManaging language and intercultural conflict situationsSummaryDiscussion questionsJournal jumpstartsActivitiesInstructor and Student ResourcesChapter 10. Diversity and inclusion in the global workplaceIntroductionGlobalization, diversity, and inclusion in the workplaceEnglishization and the global workforceThe benefits of diversity and inclusion in the workplaceThe challenges of diversity in the workplaceCultural difference frameworks and the global workplaceAlternative approaches to intercultural business research, education, and practiceEnhancing intercultural communication and inclusivity in today’s global workplaceSummaryDiscussion questionsJournal jumpstartsActivitiesInstructor and Student ResourcesChapter 11. Intercultural competency and global citizenship IntroductionIntercultural competencyIntercultural-global competency and citizenshipRequisite competencies for today’s global societyEnhancing intercultural competence and global citizenshipSummaryDiscussion questionsJournal jumpstartsActivitiesInstructor and Student ResourcesReferencesGlossaryIndex