Nwanneka V Ezechukwu is a lecturer at the School of Law, University of Sheffield, UK.

• Preface Acknowledgements List of Abbreviations Table of Legislation List of Cases 1 Introduction 1.1 Setting the Context 1.2 The Scope of the Book 1.2.1 Why Mobile Payments? 1.2.2 Why Focus on Consumer Protection? 1.2.3 Why Canada, Kenya, and the United Kingdom? 1.3 Road Map: Navigating This Book References PART IMobile Payments and Consumer Protection – Contextual Analysis 2 Mobile Payments: Understanding the Service 2.1 Introduction 2.2 A Brief Note about Payment Services 2.3 Mobile Payments: Clarifying Key Terms 2.4 Mobile Payments: Understanding the Technology 2.5 Mobile Payments: Core Stakeholders and Business Models 2.6 Mobile Payments as an Additive Payment Service 2.7 Mobile Payments as a Transformative Payment Service 2.8 Conclusion References 3 Consumer Protection and Mobile Payments: Why Intervene? 3.1 Introduction 3.2 Financial Services in Context3.3 Economic Rationales for Regulatory Intervention 3.3.1 The Perfect Market 3.3.2 Market Realities 3.4 Non-Economic Rationales for Regulatory Intervention 3.4.1 Distributive Justice 3.4.2 Paternalism 3.4.3 Community Values 3.5 Conclusion References 4 Consumer Policy Tools for Regulating Mobile Payments 4.1 Introduction 4.2 Provision of Information 4.2.1 Mandatory Disclosures 4.2.2 Consumer Education 4.3 Withdrawal Rights and Cooling-Off Periods 4.4 The Regulation of Business Conduct4.4.1 Regulating Unfair Commercial Practices 4.4.2 Regulating Contract Terms 4.4.3 Regulating False and Misleading Information 4.5 Liability Rules4.6 Dispute Resolution 4.6.1 Internal Dispute Resolution Procedures 4.6.2 External ADR Mechanisms 4.6.3 Financial Ombudsman Services 4.7 Conclusion References PART IIMobile Payments and Consumer Protection – Country Studies 5 Consumer Protection and Mobile Payments: Canada 5.1 Introduction 5.2 Provision of Information 5.2.1 Mandatory Disclosures 5.2.2 Consumer Education5.3 Withdrawal Rights and Cooling-Off Periods5.4 The Regulation of Business Conduct5.4.1 Regulating Unfair Commercial Practices 5.4.2 Regulating Contract Terms5.4.3 Regulating False and Misleading Information 5.5 Liability Rules 5.6 Dispute Resolution 5.6.1 Internal Dispute Resolution Procedures 5.6.2 External ADR Mechanisms 5.7 Conclusion References6 Consumer Protection and Mobile Payments: Kenya 6.1 Introduction 6.2 Provision of Information 6.2.1 Mandatory Disclosures 6.2.2 Consumer Education 6.3 Withdrawal Rights and Cooling-Off Periods 6.4 The Regulation of Business Conduct 6.4.1 Regulating Unfair Commercial Practices 6.4.2 Regulating Contract Terms 6.4.3 Regulating False and Misleading Information 6.5 Liability Rules 6.6 Dispute Resolution 6.6.1 Internal Dispute Resolution Procedures 6.6.2 External ADR Mechanisms 6.7 ConclusionReferences 7 Consumer Protection and Mobile Payments: The United Kingdom 7.1 Introduction 7.2 Provision of Information 7.2.1 Mandatory Disclosures 7.2.2 Consumer Education 7.3 Withdrawal Rights and Cooling-Off Periods7.4 The Regulation of Business Conduct 7.4.1 Regulating Unfair Commercial Practices 7.4.2 Regulating Contract Terms7.4.3 Regulating False and Misleading Information 7.5 Liability Rules 7.6 Dispute Resolution 7.6.1 Internal Dispute Resolution Procedures 7.6.2 External ADR Mechanisms 7.7 Conclusion References PART IIIMobile Payments and Consumer Protection – Conclusions and Best Practices 8 Conclusions 8.1 Introduction 8.2 Provision of Information 8.2.1 Mandatory Disclosures8.2.2 Consumer Education 8.3 Withdrawal Rights and Cooling-Off Periods 8.4 The Regulation of Business Conduct 8.4.1 Regulating Unfair Commercial Practices 8.4.2 Regulating Contract Terms 8.4.3 Regulating False and Misleading Information 8.5 Liability Rules 8.6 Dispute Resolution 8.6.1 Internal Dispute Resolution Procedures 8.6.2 External ADR Mechanisms 8.7 Conclusion ReferencesIndex

Nwanneka V Ezechukwu is a lecturer at the School of Law, University of Sheffield, UK.

• Preface Acknowledgements List of Abbreviations Table of Legislation List of Cases 1 Introduction 1.1 Setting the Context 1.2 The Scope of the Book 1.2.1 Why Mobile Payments? 1.2.2 Why Focus on Consumer Protection? 1.2.3 Why Canada, Kenya, and the United Kingdom? 1.3 Road Map: Navigating This Book References PART IMobile Payments and Consumer Protection – Contextual Analysis 2 Mobile Payments: Understanding the Service 2.1 Introduction 2.2 A Brief Note about Payment Services 2.3 Mobile Payments: Clarifying Key Terms 2.4 Mobile Payments: Understanding the Technology 2.5 Mobile Payments: Core Stakeholders and Business Models 2.6 Mobile Payments as an Additive Payment Service 2.7 Mobile Payments as a Transformative Payment Service 2.8 Conclusion References 3 Consumer Protection and Mobile Payments: Why Intervene? 3.1 Introduction 3.2 Financial Services in Context3.3 Economic Rationales for Regulatory Intervention 3.3.1 The Perfect Market 3.3.2 Market Realities 3.4 Non-Economic Rationales for Regulatory Intervention 3.4.1 Distributive Justice 3.4.2 Paternalism 3.4.3 Community Values 3.5 Conclusion References 4 Consumer Policy Tools for Regulating Mobile Payments 4.1 Introduction 4.2 Provision of Information 4.2.1 Mandatory Disclosures 4.2.2 Consumer Education 4.3 Withdrawal Rights and Cooling-Off Periods 4.4 The Regulation of Business Conduct4.4.1 Regulating Unfair Commercial Practices 4.4.2 Regulating Contract Terms 4.4.3 Regulating False and Misleading Information 4.5 Liability Rules4.6 Dispute Resolution 4.6.1 Internal Dispute Resolution Procedures 4.6.2 External ADR Mechanisms 4.6.3 Financial Ombudsman Services 4.7 Conclusion References PART IIMobile Payments and Consumer Protection – Country Studies 5 Consumer Protection and Mobile Payments: Canada 5.1 Introduction 5.2 Provision of Information 5.2.1 Mandatory Disclosures 5.2.2 Consumer Education5.3 Withdrawal Rights and Cooling-Off Periods5.4 The Regulation of Business Conduct5.4.1 Regulating Unfair Commercial Practices 5.4.2 Regulating Contract Terms5.4.3 Regulating False and Misleading Information 5.5 Liability Rules 5.6 Dispute Resolution 5.6.1 Internal Dispute Resolution Procedures 5.6.2 External ADR Mechanisms 5.7 Conclusion References6 Consumer Protection and Mobile Payments: Kenya 6.1 Introduction 6.2 Provision of Information 6.2.1 Mandatory Disclosures 6.2.2 Consumer Education 6.3 Withdrawal Rights and Cooling-Off Periods 6.4 The Regulation of Business Conduct 6.4.1 Regulating Unfair Commercial Practices 6.4.2 Regulating Contract Terms 6.4.3 Regulating False and Misleading Information 6.5 Liability Rules 6.6 Dispute Resolution 6.6.1 Internal Dispute Resolution Procedures 6.6.2 External ADR Mechanisms 6.7 ConclusionReferences 7 Consumer Protection and Mobile Payments: The United Kingdom 7.1 Introduction 7.2 Provision of Information 7.2.1 Mandatory Disclosures 7.2.2 Consumer Education 7.3 Withdrawal Rights and Cooling-Off Periods7.4 The Regulation of Business Conduct 7.4.1 Regulating Unfair Commercial Practices 7.4.2 Regulating Contract Terms7.4.3 Regulating False and Misleading Information 7.5 Liability Rules 7.6 Dispute Resolution 7.6.1 Internal Dispute Resolution Procedures 7.6.2 External ADR Mechanisms 7.7 Conclusion References PART IIIMobile Payments and Consumer Protection – Conclusions and Best Practices 8 Conclusions 8.1 Introduction 8.2 Provision of Information 8.2.1 Mandatory Disclosures8.2.2 Consumer Education 8.3 Withdrawal Rights and Cooling-Off Periods 8.4 The Regulation of Business Conduct 8.4.1 Regulating Unfair Commercial Practices 8.4.2 Regulating Contract Terms 8.4.3 Regulating False and Misleading Information 8.5 Liability Rules 8.6 Dispute Resolution 8.6.1 Internal Dispute Resolution Procedures 8.6.2 External ADR Mechanisms 8.7 Conclusion ReferencesIndex