Return on Investment in Training and Performance Improvement Programs

Patricia Pulliam Phillips, PhD, CEO of ROI Institute, an award-winning author, coach, and thought leader in measurement, evaluation, and human capital analytics, leads the global implementation of the ROI Methodology.Jack J. Phillips, PhD, chairman of ROI Institute, is a world-renowned thought leader in the field of human resources. His proprietary ROI Methodology is the most applied measurement approach worldwide.Klaas Toes, MSc, founder and director of ROI Institute Europe, is a sought-after speaker, respected author, and experienced pioneer in the human capital, people analytics, and leadership fields.

"It's rare to find a book that not only stands the test of time but continues to lead and shape industry thinking. This book has precisely been that for me. Over a decade ago, when I first delved into its pages and later attended the training, it profoundly shaped my understanding and approach to ROI, specifically in learning and development. I went from believing that this was impossible to do in a credible way to being convinced that it was not only possible, but necessary if I wanted to have credibility with my organization and profession. Whether you're a seasoned professional or just starting out, this book is an essential resource, turning the complex concept of ROI into an achievable and vital strategy for success in any organization."Caroline Dumont, Customer Success and Support Learning Leader, Microsoft"Return on Investment in Training and Performance Improvement, 3rd Edition is one of the most in-depth looks into conducting ROI studies for learning programs and a must-have in your measurement library. With the growing interest to demonstrate results and impact for learning and development programs, today's learning professionals have the opportunity to become business leaders by demonstrating how the programs they create, as well as their overall department, drive performance improvement and lead to better business results. The ROI Methodology does just that! The authors guide you through each critical step of the ROI Methodology with up-to-date information and inspiring, real-world stories that help you visualize each step in action and apply it to your ROI studies."Kaycee Buckley, Director, Global Commercial Talent, Core Diagnostics at Abbott"What do learning and coaching accomplish? How can their impact be made tangible? How do you measure the effects of learning and coaching? Is there a clear connection between these activities and the achievement of goals or key performance indicators (KPIs)? If you're curious, read this book... It also details how we applied the principles of ROI methodology to assess the impact of implementing self-organization in a department with 3000 employees."Pieter de Lange, Director Culture and Transition, ABN AMRO"I find the third edition of this book to be an indispensable tool for professionals navigating the complex landscape of training and performance improvement. With a wealth of experience spanning over 40 years, the presented ROI Methodology stands as a testament to its rich tradition and continuous refinement. What sets this edition apart is its practicality, offering a rational and logical approach that resonates with the challenges faced by organizations, especially considering current budget constraints. As someone deeply involved in the learning and development realm, I appreciate the book's global recognition as the most widely used evaluation system, making it an essential guide for practitioners seeking a proven and adaptable methodology."Ranjan Kumar Mohapatra, Former Director (HR) and Board Member, Indian Oil Corporation; Chairman, International Federation of Training and Development Organizations (IFTDO); Former Chairman, Lanka IOC Limited; Former Chairman, Indian Oil (Mauritius) Ltd"A wonderful, easy-to-follow methodology providing a direct path from data collection and analysis to insight. Exactly what is needed to equip HR practitioners and leaders with the tools needed to make educated investment decisions in learning and development. The authors have woven into their instruction a comprehensive range of case studies. The result is a rigorous text grounded in real-world examples. This book is a vital resource for those in the fields of education, business, and policy-making."Nicola Vogel, Vice President, Human Resources, Glatfelter"If you're in HR or an L&D department, you already know the value of learning interventions. But how do your CFO and the control department view them? They often ask, 'Can we reduce the learning budget for next year?' as they are skeptical of the narratives about the benefits of these interventions. They find HR and L&D too abstract and unconvincing. This is when it's crucial to show that learning offers more than just cost savings with suppliers. 'Show me the money!' becomes the demand. This book provides HR and L&D professionals with concepts and tools to prove the impact of their investments and helps financial experts define and use key indicators beyond the standard ROI of learning. It presents a unique chance to bridge the gap between HR and Finance, allowing for objective measurement and communication of the impact of learning interventions."Roger Schoone, Manager, Achmea Academy

• 1. Measuring the Return on Investment in Training and Performance Improvement 2. The ROI Methodology 3. Collect Data 4. Isolate the Effects of Training 5. Convert Data to Monetary Benefits 6. Capture Costs of the Program 7. Calculate the Return on Investment 8. Identify Intangible Measures 9. ROI Forecasting 10. How to Communicate and Leverage Results 11. Implementation Issues