Rethinking Hospitality Management offers a unique analysis of the hospitality industry sector, providing theoretical and critical insights into the provision of food, drink and accommodation outside of the domestic context.Drawing on his extensive research experience as a leader in the field, Conrad Lashley defines the nature of the sector, the varying levels of service delivered and the performance required of frontline workers. He rethinks the relationship between hospitality organisations and their workforce, evaluating employer-employee conflict as a dimension of organisational conflict that involves all stakeholders, including customers, suppliers and local communities. The book also looks to the future of the hospitality industry, empowering educators and management to confront the challenges that inequality creates in the sector.Rethinking Hospitality Management is a crucial resource for scholars and students of hospitality management, tourism, leisure studies and business. Its practical insights and focus on organisational structures makes this prime reading for practitioners in the hospitality and tourism industries seeking to reduce inequality in their workforce.
