Luis Rocha-Lona, Jose Arturo Garza-Reyes, Vikas Kumar

• Preface, Acknowledgments, About the Authors, Abbreviations, 1. Introduction, 2. Business Excellence Models, 3. Process Management, 4. Quality Management Systems and Business Processes Diagnostic, 5. Strategic Quality Planning, 6. Building the QMS and Business Improvement Plan by Selecting the Right Models, Methods, and Tools, 7. QMS Implementation, 8. QMS and Business Processes Evaluation, 9. Beyond Quality Management Systems