Building Quality Management Systems

Selecting the Right Methods and Tools

AvLuis Rocha-Lona,Jose Arturo Garza-Reyes

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Beskrivning

Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs), in many instances, the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Righ

Produktinformation

Utgivningsdatum:2017-08-21
Språk:Engelska
Filformat:PDF
Kopieringsskydd:LCP
ISBN:9781466565005
Förlag:Taylor & Francis Inc

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Luis Rocha-Lona, Jose Arturo Garza-Reyes, Vikas Kumar

Innehållsförteckning

Preface, Acknowledgments, About the Authors, Abbreviations, 1. Introduction, 2. Business Excellence Models, 3. Process Management, 4. Quality Management Systems and Business Processes Diagnostic, 5. Strategic Quality Planning, 6. Building the QMS and Business Improvement Plan by Selecting the Right Models, Methods, and Tools, 7. QMS Implementation, 8. QMS and Business Processes Evaluation, 9. Beyond Quality Management Systems