New Public Management and Service Delivery in Africa

Mackfallen G. Anasel is an Associate Professor and Researcher in the Department of Health Systems Management, School of Public Administration and Management at Mzumbe University, Tanzania. He is an accomplished scholar and specialist in reproductive and child health, as well as an expert in monitoring and evaluation. His academic contributions span health systems, governance, and evidence-based policy reforms in Africa.Idda Lyatonga Swai is an Associate Professor of governance and Researcher in the Department of Local Governance and Management Studies, and Dean of the School of Public Administration and Management at Mzumbe University, Tanzania. She has over 18 years of experience in teaching, conducting both long and short professional courses, and has authored widely in the areas of governance, leadership, and gender.Albertjan Tollenaar is a Professor of Empirical Legal Studies and Local Governance in the Department of Administrative Law and Public Administration, and the Director of the Groningen Graduate School of Law at the University of Groningen, the Netherlands. He has extensive international research experience and has collaborated on projects across different countries, including Tanzania. His scholarly work focuses on public administration, law, and political science.

• 1 New Public Management in Africa: Theories and PracticeTHEME ONE: THE RELATIONSHIP BETWEEN GOVERNMENT AND SERVICE PROVIDERS2.New Public Management Reforms in Tanzania: Quo Vadis?3.Optimisation of Corporate Governance Models Reforms for Service Delivery and Financial Performance in Local Government Institutions4. Adoption of Total Quality Management Towards New Public Management and Service Delivery in Africa: Literature Review Approach5.Total Quality Management Approach: Stakeholder Perspectives on Quality Service in the Sub-Saharan Africa6.Improving Operational Performance of Healthcare Services Through Total Quality Management in Developing Countries: Analysis of Mediation Role of Knowledge Management Using Uganda’s Private Hospitals7. Mediating Role of Internal Marketing Practices on Customer-Centric Culture. A case of higher learning education institutions in Tanzania8.Public Service Reforms in Health Financing System in Tanzania: The Role of Public-Private Partnership Scheme.9.Decentralization of Health Information Systems and its Efficiency in Public Hospitals in Tanzania10. Revisiting the Relationship between the Quality of Maternal Health Services and Home Delivery in Tanzania11.Leveraging Foreign Direct Investment and Remittance for Local Healthcare Resources Mobilisation in Developing Countries: Opportunities and Challenges12.The Tale of Minibus Taxis in South Africa and Bodaboda in Tanzania: Institutional IntricaciesTHEME TWO: THE INTERNAL GOVERNMENTAL STRUCTURE IN NEW PUBLIC MANAGEMENT13. Parliamentary oversight and accountable service delivery: A Case of Uganda14.Integrating Ethics in Zimbabwe’s Local Government Human Resource Management Practice: A Conceptual Review15. Reforms Towards Ethical Leadership for Effective Public Service Delivery in Tanzania: Perspectives from the Local Government Authorities16. The influence of the E-government in the transformation of Service Delivery in Africa.17. The Role of E-Government in Public Sector Employee Productivity and Organizational Performance18.Customized Education and Training for Responsive Human Capital Development in East Africa: The Case of Kenya and Rwanda19. Human Resource Strategies on Execution of Business Strategies in Tanzania's Higher Learning Institutions20. Public Sector Reforms in Africa: Revisiting the Employee Motivation Question21. The Records, Archives and Information Communication Technologies Management in the Tanzanian Public Service: Integrated or Different?THEME THREE: ACCESS TO SERVICES22.Co-Production and New Public Management in Africa: Reframing Community Health Service Delivery in Tanzania23. Rethinking Primary Healthcare Financing through Digital Financial Innovations under New Public Management Reforms24. Women in University Leadership: A New Paradigm for Improving Public Governance and Service Delivery in Africa25. The Role of Community Participation in the Reallocation and operationalisation of primary healthcare facilities in Tanzania26. The Role of Inclusive Education Policy and Practice on Accessibility of Education to Learners with Special Education Needs in Tanzania27. Women’s Involvement in Higher Learning Institutions Decision Making Positions in Tanzania28. Emerging Insights and Lessons Learned from the NPM Implementation in Public Services in Africa