Filled with case studies and anecdotes,
How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their
MAGIC customer service training program.
MAGIC, which stands for
Make
A Great
Impression on the
Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com
