Stuart Sterling and Anna Payne work in the Civil Contingencies Secretariat of the Cabinet Office. Brian Duddridge is Business Continuity Manager for the Welsh Government. Andrew Elliott is the External Business Continuity Policy Lead for the Scottish Government. Michael Conway is Director at Renaissance Contingency Services.

"An impressive and informative book. Don't get a consultant, save your money and buy the book instead." (Frost Magazine, May 2013) "The book is a useful guide to the topic that would serve as good foundation even for enterprises embarking upon of reviving a BC plan." (ComputerScope, November 2012) "The guide provides simple, practical and low cost steps to help companies make sure they can stand up to disruptions." (The Start Up Donut, 12th October 2012) "... a balanced and comprehensive book of chapters, each of which can be read on its own, allowing the reader to focus on what is important to their business, conscious that they are getting the full picture." (October 2012)

• Introduction 1Part I: Discovering Business Continuity 7Chapter 1: Introducing Business Continuity 9Chapter 2: Understanding the Importance of Business Continuity 19Chapter 3: Achieving Rapid Results and Quick Wins 33Part II: Starting Out on Your Business Continuity Journey 51Chapter 4: Focusing on What’s Important: Business Impact Analysis 53Chapter 5: Considering the Risks to Your Business 71Chapter 6: Building Resilience in Your Supply Chain 95Chapter 7: Selecting the Right Continuity Strategies 107Chapter 8: Developing Your Business Continuity Plan 127Part III: Embedding Business Continuity into Your Company 141Chapter 9: Building a Great Business Continuity Team 143Chapter 10: Managing a Crisis 153Chapter 11: Validating Your Business Continuity Plan 171Part IV: Examining Business Continuity in Specific Contexts 193Chapter 12: Calling in the Experts 195Chapter 13: Viewing Business Continuity from a Manufacturing Perspective 207Chapter 14: Developing a Retail Business Continuity Programme 217Chapter 15: Using Business Continuity with Professional Services Firms 225Chapter 16: Making Insurance Work 235Part V: The Part of Tens 249Chapter 17: Ten Top Tips for Keeping Your IT in Great Shape 251Chapter 18: Ten Tips for Communicating Internally During a Disruption 257Chapter 19: Ten Tips for Effective External Communication in a Crisis 263Index 269

Stuart Sterling and Anna Payne work in the Civil Contingencies Secretariat of the Cabinet Office. Brian Duddridge is Business Continuity Manager for the Welsh Government. Andrew Elliott is the External Business Continuity Policy Lead for the Scottish Government. Michael Conway is Director at Renaissance Contingency Services.

"An impressive and informative book. Don't get a consultant, save your money and buy the book instead." (Frost Magazine, May 2013) "The book is a useful guide to the topic that would serve as good foundation even for enterprises embarking upon of reviving a BC plan." (ComputerScope, November 2012) "The guide provides simple, practical and low cost steps to help companies make sure they can stand up to disruptions." (The Start Up Donut, 12th October 2012) "... a balanced and comprehensive book of chapters, each of which can be read on its own, allowing the reader to focus on what is important to their business, conscious that they are getting the full picture." (October 2012)

• Introduction 1Part I: Discovering Business Continuity 7Chapter 1: Introducing Business Continuity 9Chapter 2: Understanding the Importance of Business Continuity 19Chapter 3: Achieving Rapid Results and Quick Wins 33Part II: Starting Out on Your Business Continuity Journey 51Chapter 4: Focusing on What’s Important: Business Impact Analysis 53Chapter 5: Considering the Risks to Your Business 71Chapter 6: Building Resilience in Your Supply Chain 95Chapter 7: Selecting the Right Continuity Strategies 107Chapter 8: Developing Your Business Continuity Plan 127Part III: Embedding Business Continuity into Your Company 141Chapter 9: Building a Great Business Continuity Team 143Chapter 10: Managing a Crisis 153Chapter 11: Validating Your Business Continuity Plan 171Part IV: Examining Business Continuity in Specific Contexts 193Chapter 12: Calling in the Experts 195Chapter 13: Viewing Business Continuity from a Manufacturing Perspective 207Chapter 14: Developing a Retail Business Continuity Programme 217Chapter 15: Using Business Continuity with Professional Services Firms 225Chapter 16: Making Insurance Work 235Part V: The Part of Tens 249Chapter 17: Ten Top Tips for Keeping Your IT in Great Shape 251Chapter 18: Ten Tips for Communicating Internally During a Disruption 257Chapter 19: Ten Tips for Effective External Communication in a Crisis 263Index 269

Stuart Sterling and Anna Payne work in the Civil Contingencies Secretariat of the Cabinet Office. Brian Duddridge is Business Continuity Manager for the Welsh Government. Andrew Elliott is the External Business Continuity Policy Lead for the Scottish Government. Michael Conway is Director at Renaissance Contingency Services.

"An impressive and informative book. Don't get a consultant, save your money and buy the book instead." (Frost Magazine, May 2013) "The book is a useful guide to the topic that would serve as good foundation even for enterprises embarking upon of reviving a BC plan." (ComputerScope, November 2012) "The guide provides simple, practical and low cost steps to help companies make sure they can stand up to disruptions." (The Start Up Donut, 12th October 2012) "... a balanced and comprehensive book of chapters, each of which can be read on its own, allowing the reader to focus on what is important to their business, conscious that they are getting the full picture." (October 2012)

• Introduction 1Part I: Discovering Business Continuity 7Chapter 1: Introducing Business Continuity 9Chapter 2: Understanding the Importance of Business Continuity 19Chapter 3: Achieving Rapid Results and Quick Wins 33Part II: Starting Out on Your Business Continuity Journey 51Chapter 4: Focusing on What’s Important: Business Impact Analysis 53Chapter 5: Considering the Risks to Your Business 71Chapter 6: Building Resilience in Your Supply Chain 95Chapter 7: Selecting the Right Continuity Strategies 107Chapter 8: Developing Your Business Continuity Plan 127Part III: Embedding Business Continuity into Your Company 141Chapter 9: Building a Great Business Continuity Team 143Chapter 10: Managing a Crisis 153Chapter 11: Validating Your Business Continuity Plan 171Part IV: Examining Business Continuity in Specific Contexts 193Chapter 12: Calling in the Experts 195Chapter 13: Viewing Business Continuity from a Manufacturing Perspective 207Chapter 14: Developing a Retail Business Continuity Programme 217Chapter 15: Using Business Continuity with Professional Services Firms 225Chapter 16: Making Insurance Work 235Part V: The Part of Tens 249Chapter 17: Ten Top Tips for Keeping Your IT in Great Shape 251Chapter 18: Ten Tips for Communicating Internally During a Disruption 257Chapter 19: Ten Tips for Effective External Communication in a Crisis 263Index 269