Communication Skills For Dummies, UK Edition

Elizabeth Kuhnke is a Positive Impact Coach and the Managing Director and founder of Kuhnke Communication, a company that tailors communication coaching programmes and workshops to individuals and teams across the UK, Europe and the Far East. Elizabeth is the author of Body Language For Dummies and Persuasion & Influence For Dummies.

• Introduction 1Part I: Honing Your Communication Skills 7Chapter 1: Grasping the Finer Points of Great Communication 9Chapter 2: Knowing What You Want to Achieve 27Chapter 3: Valuing Different Communication Styles 43Part II: Being Receptive to Others 55Chapter 4: Listening Actively for Total Understanding 57Chapter 5: Establishing Rapport for Effective Communication 71Part III: Putting Your Mind and Body into Your Message 89Chapter 6: Choosing the Right Attitude 91Chapter 7: Speaking with Clarity 109Chapter 8: Conveying Messages through Movements 127Part IV: Managing Communication Challenges 143Chapter 9: Getting Yourself Out of Sticky Situations 145Chapter 10: Negotiating with Finesse 159Chapter 11: Communicating Across Cultures 171Part V: Communicating Across Distances 185Chapter 12: Communicating Successfully through Technology 187Chapter 13: Communicating over the Phone 203Chapter 14: Putting Pen to Paper for Positive Effect 213Part VI: The Part of Tens 225Chapter 15: Ten Top Tips for Speaking Face to Face 227Chapter 16: Ten Essential Tips for Effective Communication 235Index 243