Sam Kaner, Ph.D.?is the founder of the consulting firm Community At Work, and he has been its Executive Director since 1986.?He ?is regarded as one of the nation's leading experts on?facilitation. Over the past 20 years he has repeatedly been?a?featured speaker at the annual conferences of several professional associations, including the National Organization Development Network and the International Association of Facilitators. His corporate clients have included?Hewlett-Packard, Price Waterhouse, Visa International, Charles Schwab and Company, and many other Fortune 500 companies. His public sector clients have included the California Supreme Court, the March of Dimes, Special Olympics, Annie E Casey Foundation and many schools, community-based organizations and government agencies. Lenny Lind?is president of CoVision, Inc. He is the co-developer of Council, a groupware system designed for facilitators. Catherine Toldi,?M.A. is a freelance collaboration specialist. Sarah Fisk, PhD is a clinical psychologist, a seasoned facilitator, and a designer of participatory processes. She has been a featured speaker of the annual conferences of the National Organization Development Network and the International Association of Facilitators as well as an adjunct professor at California Institute of Integral Studies. Sarah's corporate clients have included Hewlett-Packard, Agilent, Visa International, Mercer Human Resource Consulting, Inc. and many other Fortune 500 businesses. Her public sector clients have included the March of Dimes, the Charles and Helen Schwab Foundation, EarthIsland Institute, City of Edmonton, Alberta, and numerous educational and government agencies and community based organizations. Sarah has been a senior consultant with Community At Work since 1996. Duane Berger, M.A. is co-founder of the Resource Center for Consensus Decision-Making.

• Foreword by Michael Doyle xvIntroduction to the First Edition xxiIntroduction to the Third Edition xxvPart I: Grounding Principles1 The Dynamics of Group Decision-Making 32 Participatory Values 233 Introduction to the Role of Facilitator 31Part II: Facilitator Fundamentals4 Facilitative Listening Skills 415 ChartWriting Technique 656 Brainstorming 797 Tools for Managing Long Lists 878 Facilitating Open Discussion 999 Alternatives to Open Discussion 11310 Effective Agendas: Design Principles 14511 Effective Agendas: Desired Outcomes 16112 Effective Agendas: Process Design 17713 Dealing with Difficult Dynamics 19714 Classic Facilitator Challenges 215Part III: Sustainable Agreements15 Principles for Building Sustainable Agreements 22916 Inclusive Solutions in Real Life 23917 Creative Reframing 253Part IV: Facilitating Sustainable AgreementsIntroduction to Part Four 26218 Facilitating in the Divergent Zone 26519 Facilitating in the Groan Zone 27920 Facilitating in the Convergent Zone 29521 Teaching a Group About Group Dynamics 309Part V: Reaching Closure22 The Significance of Clear Decision Rules 32323 Striving for Unanimity 33324 Reaching Closure Step By Step 34725 Facilitating Sustainable Agreements 363Photocopying Policy 373Bibliography 375Acknowledgments 381The Authors 387Index 389Covision 399Community At Work 400Training from Community At Work 401

Sam Kaner, Ph.D.?is the founder of the consulting firm Community At Work, and he has been its Executive Director since 1986.?He ?is regarded as one of the nation's leading experts on?facilitation. Over the past 20 years he has repeatedly been?a?featured speaker at the annual conferences of several professional associations, including the National Organization Development Network and the International Association of Facilitators. His corporate clients have included?Hewlett-Packard, Price Waterhouse, Visa International, Charles Schwab and Company, and many other Fortune 500 companies. His public sector clients have included the California Supreme Court, the March of Dimes, Special Olympics, Annie E Casey Foundation and many schools, community-based organizations and government agencies. Lenny Lind?is president of CoVision, Inc. He is the co-developer of Council, a groupware system designed for facilitators. Catherine Toldi,?M.A. is a freelance collaboration specialist. Sarah Fisk, PhD is a clinical psychologist, a seasoned facilitator, and a designer of participatory processes. She has been a featured speaker of the annual conferences of the National Organization Development Network and the International Association of Facilitators as well as an adjunct professor at California Institute of Integral Studies. Sarah's corporate clients have included Hewlett-Packard, Agilent, Visa International, Mercer Human Resource Consulting, Inc. and many other Fortune 500 businesses. Her public sector clients have included the March of Dimes, the Charles and Helen Schwab Foundation, EarthIsland Institute, City of Edmonton, Alberta, and numerous educational and government agencies and community based organizations. Sarah has been a senior consultant with Community At Work since 1996. Duane Berger, M.A. is co-founder of the Resource Center for Consensus Decision-Making.

• Foreword by Michael Doyle xvIntroduction to the First Edition xxiIntroduction to the Third Edition xxvPart I: Grounding Principles1 The Dynamics of Group Decision-Making 32 Participatory Values 233 Introduction to the Role of Facilitator 31Part II: Facilitator Fundamentals4 Facilitative Listening Skills 415 ChartWriting Technique 656 Brainstorming 797 Tools for Managing Long Lists 878 Facilitating Open Discussion 999 Alternatives to Open Discussion 11310 Effective Agendas: Design Principles 14511 Effective Agendas: Desired Outcomes 16112 Effective Agendas: Process Design 17713 Dealing with Difficult Dynamics 19714 Classic Facilitator Challenges 215Part III: Sustainable Agreements15 Principles for Building Sustainable Agreements 22916 Inclusive Solutions in Real Life 23917 Creative Reframing 253Part IV: Facilitating Sustainable AgreementsIntroduction to Part Four 26218 Facilitating in the Divergent Zone 26519 Facilitating in the Groan Zone 27920 Facilitating in the Convergent Zone 29521 Teaching a Group About Group Dynamics 309Part V: Reaching Closure22 The Significance of Clear Decision Rules 32323 Striving for Unanimity 33324 Reaching Closure Step By Step 34725 Facilitating Sustainable Agreements 363Photocopying Policy 373Bibliography 375Acknowledgments 381The Authors 387Index 389Covision 399Community At Work 400Training from Community At Work 401

Sam Kaner, Ph.D.?is the founder of the consulting firm Community At Work, and he has been its Executive Director since 1986.?He ?is regarded as one of the nation's leading experts on?facilitation. Over the past 20 years he has repeatedly been?a?featured speaker at the annual conferences of several professional associations, including the National Organization Development Network and the International Association of Facilitators. His corporate clients have included?Hewlett-Packard, Price Waterhouse, Visa International, Charles Schwab and Company, and many other Fortune 500 companies. His public sector clients have included the California Supreme Court, the March of Dimes, Special Olympics, Annie E Casey Foundation and many schools, community-based organizations and government agencies. Lenny Lind?is president of CoVision, Inc. He is the co-developer of Council, a groupware system designed for facilitators. Catherine Toldi,?M.A. is a freelance collaboration specialist. Sarah Fisk, PhD is a clinical psychologist, a seasoned facilitator, and a designer of participatory processes. She has been a featured speaker of the annual conferences of the National Organization Development Network and the International Association of Facilitators as well as an adjunct professor at California Institute of Integral Studies. Sarah's corporate clients have included Hewlett-Packard, Agilent, Visa International, Mercer Human Resource Consulting, Inc. and many other Fortune 500 businesses. Her public sector clients have included the March of Dimes, the Charles and Helen Schwab Foundation, EarthIsland Institute, City of Edmonton, Alberta, and numerous educational and government agencies and community based organizations. Sarah has been a senior consultant with Community At Work since 1996. Duane Berger, M.A. is co-founder of the Resource Center for Consensus Decision-Making.

• Foreword by Michael Doyle xvIntroduction to the First Edition xxiIntroduction to the Third Edition xxvPart I: Grounding Principles1 The Dynamics of Group Decision-Making 32 Participatory Values 233 Introduction to the Role of Facilitator 31Part II: Facilitator Fundamentals4 Facilitative Listening Skills 415 ChartWriting Technique 656 Brainstorming 797 Tools for Managing Long Lists 878 Facilitating Open Discussion 999 Alternatives to Open Discussion 11310 Effective Agendas: Design Principles 14511 Effective Agendas: Desired Outcomes 16112 Effective Agendas: Process Design 17713 Dealing with Difficult Dynamics 19714 Classic Facilitator Challenges 215Part III: Sustainable Agreements15 Principles for Building Sustainable Agreements 22916 Inclusive Solutions in Real Life 23917 Creative Reframing 253Part IV: Facilitating Sustainable AgreementsIntroduction to Part Four 26218 Facilitating in the Divergent Zone 26519 Facilitating in the Groan Zone 27920 Facilitating in the Convergent Zone 29521 Teaching a Group About Group Dynamics 309Part V: Reaching Closure22 The Significance of Clear Decision Rules 32323 Striving for Unanimity 33324 Reaching Closure Step By Step 34725 Facilitating Sustainable Agreements 363Photocopying Policy 373Bibliography 375Acknowledgments 381The Authors 387Index 389Covision 399Community At Work 400Training from Community At Work 401