Virtual Teams That Work

Cristina B. Gibson is associate research professor at the University of Southern California's Center for Effective Organizations and has also taught at the University of Wisconsin. Her research on teams has appeared in numerous journals, and she is coauthor of a recent book on multinational teams. Susan G. Cohen is senior research scientist at the University of Southern California's Center for Effective Organizations and an organizational effectiveness consultant. She is the author of numerous journal articles and several books on the topic of teams.

• Tables, Figures, and Exhibits xiiiAcknowledgments xviiThe Authors xix1 In the Beginning: Introduction and Framework 1Susan G. Cohen, Cristina B. GibsonPART ONE: ESTABLISHING THE FOUNDATION: SHARED UNDERSTANDING, INTEGRATION, AND TRUST 15Part One Introduction 172 Knowledge Sharing and Shared Understanding in Virtual Teams 21Pamela J. Hinds, Suzanne P. Weisband3 Managing the Global New Product Development Network: A Sense-Making Perspective 37Susan Albers Mohrman, Janice A. Klein, David Finegold4 Building Trust: Effective Multicultural Communication Processes in Virtual Teams 59Cristina B. Gibson, Jennifer A. ManuelPart One Summary 87PART TWO: THE RAW MATERIALS: PEOPLE AND CONTEXT 89Part Two Introduction 915 Building a Winning Virtual Team: KSAs, Selection, Training, and Evaluation 95Richard Blackburn, Stacie Furst, Benson Rosen6 Pay Systems for Virtual Teams 121Edward E. Lawler III7 Meeting the Performance Challenge: Calculating Return on Investment for Virtual Teams 145Alec R. Levenson, Susan G. CohenPart Two Summary 175PART THREE: CONSTRUCTING THE DESIGN: LEADERSHIP, KNOWLEDGE MANAGEMENT, AND INFORMATION SHARING 177Part Three Introduction 1798 Exploring Emerging Leadership in Virtual Teams 183Kristi Lewis Tyran, Craig K. Tyran, Morgan Shepherd9 Designing the Knowledge-Management Infrastructure for Virtual Teams: Building and Using Social Networks and Social Capital 196Martha L. Maznevski, Nicholas A. Athanassiou10 Overcoming Barriers to Information Sharing in Virtual Teams 214Catherine Durnell Cramton, Kara L. OrvisPart Three Summary 231PART FOUR: WIRING THAT CONNECTS: IMPLEMENTING INFORMATION TECHNOLOGY 233Part Four Introduction 23511 Context, Task, and the Evolution of Technology Use in Global Virtual Teams 239Kenneth Riopelle, Julia C. Gluesing, Tara C. Alcordo, Marietta L. Baba, David Britt, Willie McKether, Leslie Monplaisir, Hilary Horn Ratner, Kimberly Harris Wagner12 Technology Alignment and Adaptation for Virtual Teams Involved in Unstructured Knowledge Work 265Nelson King, Ann Majchrzak13 Team or Community of Practice: Aligning Tasks, Structures, and Technologies 292Arjan RavenPart Four Summary 307PART FIVE: IT’S ALL ABOUT ACTION: PROCESSES AND DEVELOPMENT 311Part Five Introduction 31314 Influence and Political Processes in Virtual Teams 317Efrat Elron, Eran Vigoda15 Conflict and Virtual Teams 335Terri L. Griffith, Elizabeth A. Mannix, Margaret A. Neale16 The Development of Global Virtual Teams 353Julia C. Gluesing, Tara C. Alcordo, Marietta L. Baba, David Britt, Kimberly Harris Wagner, Willie McKether, Leslie Monplaisir, Hilary Horn Ratner, Kenneth Riopelle17 Closing the Time Gap in Virtual Teams 381Janice A. Klein, Astrid KleinhannsPart Five Summary 40118 The Last Word: Conclusions and Implications 403Cristina B. Gibson, Susan G. CohenName Index 423Subject Index 429