A Human-Centric Framework for Managing Frontline Operations
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NATAN LINDER, PHD, is Co-founder and CEO of the frontline operations platform Tulip, and the Co-founder and Chairman of the Board of Formlabs, a pioneer in professional desktop 3D printing. He received his doctorate from MIT Media Labs Fluid Interfaces Group. TROND ARNE UNDHEIM, PHD, is a futurist, podcaster, venture partner, Co-founder of Yegii, and formerly with MIT, WPP, Oracle, and the EU. He received his doctorate in the Future of Work and Artificial Intelligence from the NTNUs Faculty of Social and Educational Sciences.
List of Figures and Interviews xiii List of Tables xix Acknowledgments xxi About The Authors xxiii Introduction 1 Who Are the Frontline Workers? 3 What Is Augmented Lean? 8 How Is This Book Organized? 12 Part I The Evolution of Industrial Lean 21 Chapter 1 The Evolution of Frontline Industrial Work 23 Industrial Frontline Workers and Technological Revolutions 26 Industrial Revolutions Through History to the Future 30 Conclusion 49 Chapter 2 From Classic Lean via Agile to Digital Lean and Beyond 53 What Is Digital Lean? 56 Beyond Digital Lean: How Industrial No-Code Empowers Operators 58 Beyond Point Solutions 63 The Emergence of Frontline Operations 68 Conclusion 72 Chapter 3 The State of Play in Industrial Software 77 An Outlier Reshaping the Industry 81 The Advent of 3D Computer-Aided Design 85 The Emergence of Manufacturing Execution Systems 88 Conclusion 95 Chapter 4 The Journey Past Digital Lean 99 DMG MORIs Integration with Tulip 101 A Digital Boost to Medical Manufacturing: Another Journey 109 Conclusion 114 Part II The Coming of Augmented Lean 117 Chapter 5 The Augmented Lean Framework 119 Classic Lean vs. Digital Lean vs. Augmented Lean 121 Core Principles of Augmented Lean 123 Conclusion 141 Chapter 6 How to Roll Out Industrial Technology the Right Way 145 The Global Lighthouse Network: Top-Down Synthesized Best Practices 148 Four Distinct Ways to Digitally Transform an Industrial Organization 163 Conclusion 174 Chapter 7 Democratizing Operational Technology Using the Dynamic Capabilities of the Organization 179 No-Code and Low-Code 181 Leveraging Organizational Capabilities 188 Conclusion 197 Part III Engineering, Tech, And Skills 201 Chapter 8 The Emergence of the Digitally Literate Industrial Engineer 203 The Evolution of the Industrial Engineering Field 205 Engineering: The Hybrid of Science, Tech, and Innovation 211 The Slow Evolution of Contemporary Industrial Engineering 213 The Need to Ramp Up Change 215 Conclusion 222 Chapter 9 Training the Process Engineers of the Future 227 The Process Engineer: Today and Tomorrow 230 How to Avoid Training the Workforce for Yesterdays Challenges 232 Reimagining Training 240 Open-Source Manufacturing 241 What Workforce Training Enables an Engineering Mindset? 246 Conclusion 250 Chapter 10 From Automation to Augmentation 255 The State of Play in Industrial Robotics 258 Where Robotics Is Making an Impact on the Factory Floor 264 Automation Is More Than Robotics 267 What Automation Has Accomplished 269 What Augmentation Is and What It Will Become 270 Conclusion 274 Part IV Augmented Lean Operations 279 Chapter 11 The Potential Augmenting Power of Operational Data 281 From Augmented Reality Experiments at MIT to Frontline Operations Platform 285 The Promise of Machine Monitoring 288 Theres Lots of Big Data in Manufacturing, But Can We Use It? 290 Machine Learning in Manufacturing 293 Case Study: The Impact of Operational Data in Data in Life Science Operations 295 Conclusion 304 Chapter 12 Facilitation Over Control: How the Industrial Systems of the Future Might Emerge 309 Why Does Space Manufacturing Suddenly Make Sense? 311 The Size and Shape of the Future Industrial Pie 316 How Long Will It Take for Industry 4.0 to Mature? 320 The Future of Industrial Operations 321 The Workforce Questions 328 Building a Movement 330 Conclusion 332 Chapter 13 Reconfiguring Global Supply Chains 337 Boosting J&Js Digital Supply Chain with Augmented Lean Approaches 341 Digital Ordering Process in the UKs Largest Flower Business 345 Building and Trusting in Supply Chain Resilience 349 The Resilience of Global Supply Chains 351 The Lessons from Digitizing GE 353 Remaining Challenges: Tackling Port Congestion 355 The Future of Supply Chains 357 Conclusion 360 Chapter 14 Conclusion: Augmented Lean Management