Work Communication

Maureen Guirdham is former Director of the MBA programme at City University and Head of the School of Business at Westminster University, UK. In recent years she has worked extensively in central Europe, central Asia, India, and South America.

'The key strength of the book is in the careful research on the mediated version of interaction. This is both useful and original.' - Anne Marie Bulow, Copenhagen Business School, Denmark 'Both timely and topical, the text clearly and effectively achieves its stated purpose to address the practical skills central to both face-to-face and mediated interpersonal work communication. The demonstrable link between research and the more pragmatic 'guidelines' provided throughout the text is a key strength of the work.' - Donna Henson, Bond University, Australia 'This book reflects a high level of scholarship and command of the material, with the inclusion of recent material and publications representing a comprehensive overview of the 'state of play'. It is sufficiently comprehensive for those of a non-communications background to grasp the basic concepts that inform the background knowledge of the area.' - Fred Morrison, Ulster University, UK 'This is a scholarly work with a great depth of research underpinning it. It represents a comprehensive review of the issues of communication at work. A very impressive book!' - Mike Davies, Winchester Business School, UK

• PART I: THE REVOLUTION IN WORK COMMUNICATION1. Introduction2. Work Communication ModesPART II: CORE PROCESSES IN WORK COMMUNICATION3. Social Cognition and Impression Formation4. Contributing to Communication, Self-Presentation and Impression Management5. Interaction6. Demography, Culture, Situation and Mode as Influences on Communication7. Intrapersonal Influences on Communication8. Influencing, Handling Conflict and NegotiatingPART III: THE IMPACT OF THE COMMUNICATION REVOLUTION ON WORK AND ORGANIZATION9. Co-operation, Work Relations, Knowledge Sharing and Co-ordination10. Working in Groups and Teams11. Management and Leadership12. Organizational Structures and Cultures13. Inter-Organizational RelationsCases and Exercises.