Flemming Poulfelt is Professor of Management and Strategy and Vice Dean at Copenhagen Business School, Denmark.Thomas H. Olson is Professor of Clinical Management and Organization at University of Southern California-Los Angeles, USA.

"This book is both timely and excellent. It meets a need to improve significantly our understanding of what is effective, cutting-edge consulting to business and covers the key issues of consulting in a brilliant way: appropriately eclectic and broad, but focused on what is essential to know. This will have a strong impact!"Peter Lorange, Lorange Institute of Business Zurich, Switzerland"For this book, Poulfelt and Olson have assembled a veritable ‘who’s who’ in the world of management and organizational consultants, including themselves. One could not ask for better coverage: comprehensive and broad, yet with depth and very current. I know of no better compendium on today’s consulting world."W. Warner Burke, Columbia University, USA"When Larry Greiner published his seminal work on ‘Consulting to Management’ some 35 years ago, he laid the groundwork to a deeper understanding of a practice which has been growing exponentially since. The new and updated edition builds on his heritage and provides an impressive kaleidoscope that constitutes today’s diverse universe of management consulting. An indispensable companion for consultants and their clients alike!"Roland Deiser, Claremont Graduate University, USA"The business of management consultancy has been changing over the last 30 years. The business grew economically, the skills of the consultants developed further, the roles of consultants became more differentiated, and the firms were better managed. This book covers a complete set of issues on management consultancy compiled by well-known and experienced professionals in this field. The group of editors and authors have succeeded in collecting relevant theory, experience, and practices to describe the-state-of-the-art of the sector."Leon de Caluwe, Vrije Universiteit, The Netherlands"In this newest edition, like the original Greiner and Poulfelt edition, Poulfelt and Olson have designed a book that can be used for my own consulting work or in the classroom where wannabe consultants are yearning for the most current consulting knowledge. Students demand cases, challenges, and insights from the shrouded world of consulting – these authors offer it all with real world learnings."Therese Yaeger, Benedictine University, USA

• PART I : Consulting Industry, Skills, and ProfessionalismIntroduction1 The Changing Global Consulting Industry FLEMMING POULFELT AND THOMAS H. OLSON, UPDATED FROM FLEMMING POULFELT, ARVIND BHAMBRI, AND LARRY GREINER 2 Professionalism in Consulting DAVID MAISTER 3 The Marketing and Selling of Consulting Services ROBERT DUBOFF AND PETER R. GIULIONIPART II: Major Practice Areas in Consulting Introduction 4 IT Management Consulting: The Industry and Profession MICHAEL A. MISCHE 5 Strategy and Organization Consulting DAVID A. NADLER AND ADRIAN J. SLYWOTZKY 6 Trust-Based Selling of Consulting Services CHARLES H. GREEN 7 Operations Management ConsultingRICHARD B. CHASE, K. RAVI KUMAR, AND PETER R. GIULIONI 8 Human Resources Consulting: 2016 GERALD E. LEDFORD JR. WITH EDWARD E. LAWLER III AND SUSAN MOHRMAN PART III: Consulting in Different ContextsIntroduction 9 Consulting to CEOs and Boards B. NADLER AND DAVID A. NADLER 10 Consulting on the Global Stage MATTHEW C. HEIM 11 Public Sector Consulting THOMAS H. OLSON PART IV: Implementation in ConsultingIntroduction12 Intervention Strategies in Management Consulting TOM CUMMINGS13 Consulting to Integrate Mergers and Acquisitions ANTHONY F. BUONO 14 Business Transformation and Innovation Consulting MATTHEW C. HEIM PART V : Managing and Growing the Consulting Firm Introduction 15 Managing Growth Stages in Consulting Firms LARRY GREINER AND JAMES MALERNEE 16 High-Performance Consulting Firms JAY W. LORSCH 17 Knowledge Management in Consulting MICHAEL A. MISCHEPART VI : Looking Ahead at Management Consulting Introduction 18 Ethics and the Trusted Advisor CHARLES H. GREEN 19 Consulting in Entrepreneurship: Essential Foundations for Consultants RICKIE A. MOORE Literature on Management Consulting Index

Flemming Poulfelt is Professor of Management and Strategy and Vice Dean at Copenhagen Business School, Denmark.Thomas H. Olson is Professor of Clinical Management and Organization at University of Southern California-Los Angeles, USA.

"This book is both timely and excellent. It meets a need to improve significantly our understanding of what is effective, cutting-edge consulting to business and covers the key issues of consulting in a brilliant way: appropriately eclectic and broad, but focused on what is essential to know. This will have a strong impact!"Peter Lorange, Lorange Institute of Business Zurich, Switzerland"For this book, Poulfelt and Olson have assembled a veritable ‘who’s who’ in the world of management and organizational consultants, including themselves. One could not ask for better coverage: comprehensive and broad, yet with depth and very current. I know of no better compendium on today’s consulting world."W. Warner Burke, Columbia University, USA"When Larry Greiner published his seminal work on ‘Consulting to Management’ some 35 years ago, he laid the groundwork to a deeper understanding of a practice which has been growing exponentially since. The new and updated edition builds on his heritage and provides an impressive kaleidoscope that constitutes today’s diverse universe of management consulting. An indispensable companion for consultants and their clients alike!"Roland Deiser, Claremont Graduate University, USA"The business of management consultancy has been changing over the last 30 years. The business grew economically, the skills of the consultants developed further, the roles of consultants became more differentiated, and the firms were better managed. This book covers a complete set of issues on management consultancy compiled by well-known and experienced professionals in this field. The group of editors and authors have succeeded in collecting relevant theory, experience, and practices to describe the-state-of-the-art of the sector."Leon de Caluwe, Vrije Universiteit, The Netherlands"In this newest edition, like the original Greiner and Poulfelt edition, Poulfelt and Olson have designed a book that can be used for my own consulting work or in the classroom where wannabe consultants are yearning for the most current consulting knowledge. Students demand cases, challenges, and insights from the shrouded world of consulting – these authors offer it all with real world learnings."Therese Yaeger, Benedictine University, USA

• PART I : Consulting Industry, Skills, and ProfessionalismIntroduction1 The Changing Global Consulting Industry FLEMMING POULFELT AND THOMAS H. OLSON, UPDATED FROM FLEMMING POULFELT, ARVIND BHAMBRI, AND LARRY GREINER 2 Professionalism in Consulting DAVID MAISTER 3 The Marketing and Selling of Consulting Services ROBERT DUBOFF AND PETER R. GIULIONIPART II: Major Practice Areas in Consulting Introduction 4 IT Management Consulting: The Industry and Profession MICHAEL A. MISCHE 5 Strategy and Organization Consulting DAVID A. NADLER AND ADRIAN J. SLYWOTZKY 6 Trust-Based Selling of Consulting Services CHARLES H. GREEN 7 Operations Management ConsultingRICHARD B. CHASE, K. RAVI KUMAR, AND PETER R. GIULIONI 8 Human Resources Consulting: 2016 GERALD E. LEDFORD JR. WITH EDWARD E. LAWLER III AND SUSAN MOHRMAN PART III: Consulting in Different ContextsIntroduction 9 Consulting to CEOs and Boards B. NADLER AND DAVID A. NADLER 10 Consulting on the Global Stage MATTHEW C. HEIM 11 Public Sector Consulting THOMAS H. OLSON PART IV: Implementation in ConsultingIntroduction12 Intervention Strategies in Management Consulting TOM CUMMINGS13 Consulting to Integrate Mergers and Acquisitions ANTHONY F. BUONO 14 Business Transformation and Innovation Consulting MATTHEW C. HEIM PART V : Managing and Growing the Consulting Firm Introduction 15 Managing Growth Stages in Consulting Firms LARRY GREINER AND JAMES MALERNEE 16 High-Performance Consulting Firms JAY W. LORSCH 17 Knowledge Management in Consulting MICHAEL A. MISCHEPART VI : Looking Ahead at Management Consulting Introduction 18 Ethics and the Trusted Advisor CHARLES H. GREEN 19 Consulting in Entrepreneurship: Essential Foundations for Consultants RICKIE A. MOORE Literature on Management Consulting Index

Flemming Poulfelt is Professor of Management and Strategy and Vice Dean at Copenhagen Business School, Denmark.Thomas H. Olson is Professor of Clinical Management and Organization at University of Southern California-Los Angeles, USA.

"This book is both timely and excellent. It meets a need to improve significantly our understanding of what is effective, cutting-edge consulting to business and covers the key issues of consulting in a brilliant way: appropriately eclectic and broad, but focused on what is essential to know. This will have a strong impact!"Peter Lorange, Lorange Institute of Business Zurich, Switzerland"For this book, Poulfelt and Olson have assembled a veritable ‘who’s who’ in the world of management and organizational consultants, including themselves. One could not ask for better coverage: comprehensive and broad, yet with depth and very current. I know of no better compendium on today’s consulting world."W. Warner Burke, Columbia University, USA"When Larry Greiner published his seminal work on ‘Consulting to Management’ some 35 years ago, he laid the groundwork to a deeper understanding of a practice which has been growing exponentially since. The new and updated edition builds on his heritage and provides an impressive kaleidoscope that constitutes today’s diverse universe of management consulting. An indispensable companion for consultants and their clients alike!"Roland Deiser, Claremont Graduate University, USA"The business of management consultancy has been changing over the last 30 years. The business grew economically, the skills of the consultants developed further, the roles of consultants became more differentiated, and the firms were better managed. This book covers a complete set of issues on management consultancy compiled by well-known and experienced professionals in this field. The group of editors and authors have succeeded in collecting relevant theory, experience, and practices to describe the-state-of-the-art of the sector."Leon de Caluwe, Vrije Universiteit, The Netherlands"In this newest edition, like the original Greiner and Poulfelt edition, Poulfelt and Olson have designed a book that can be used for my own consulting work or in the classroom where wannabe consultants are yearning for the most current consulting knowledge. Students demand cases, challenges, and insights from the shrouded world of consulting – these authors offer it all with real world learnings."Therese Yaeger, Benedictine University, USA

• PART I : Consulting Industry, Skills, and ProfessionalismIntroduction1 The Changing Global Consulting Industry FLEMMING POULFELT AND THOMAS H. OLSON, UPDATED FROM FLEMMING POULFELT, ARVIND BHAMBRI, AND LARRY GREINER 2 Professionalism in Consulting DAVID MAISTER 3 The Marketing and Selling of Consulting Services ROBERT DUBOFF AND PETER R. GIULIONIPART II: Major Practice Areas in Consulting Introduction 4 IT Management Consulting: The Industry and Profession MICHAEL A. MISCHE 5 Strategy and Organization Consulting DAVID A. NADLER AND ADRIAN J. SLYWOTZKY 6 Trust-Based Selling of Consulting Services CHARLES H. GREEN 7 Operations Management ConsultingRICHARD B. CHASE, K. RAVI KUMAR, AND PETER R. GIULIONI 8 Human Resources Consulting: 2016 GERALD E. LEDFORD JR. WITH EDWARD E. LAWLER III AND SUSAN MOHRMAN PART III: Consulting in Different ContextsIntroduction 9 Consulting to CEOs and Boards B. NADLER AND DAVID A. NADLER 10 Consulting on the Global Stage MATTHEW C. HEIM 11 Public Sector Consulting THOMAS H. OLSON PART IV: Implementation in ConsultingIntroduction12 Intervention Strategies in Management Consulting TOM CUMMINGS13 Consulting to Integrate Mergers and Acquisitions ANTHONY F. BUONO 14 Business Transformation and Innovation Consulting MATTHEW C. HEIM PART V : Managing and Growing the Consulting Firm Introduction 15 Managing Growth Stages in Consulting Firms LARRY GREINER AND JAMES MALERNEE 16 High-Performance Consulting Firms JAY W. LORSCH 17 Knowledge Management in Consulting MICHAEL A. MISCHEPART VI : Looking Ahead at Management Consulting Introduction 18 Ethics and the Trusted Advisor CHARLES H. GREEN 19 Consulting in Entrepreneurship: Essential Foundations for Consultants RICKIE A. MOORE Literature on Management Consulting Index