Scott W. Ambler started developing software in the early 80s, and has worked in object-oriented development for the past ten years in an array of roles. He is presently engaged as a software process mentor with AmbySoft Inc., a contributing editor

• Preface Chapter 1: Introduction 1.1 Introduction Chapter 2: Deployment2.1 Best Practices for the Deployment Workflow 2.2 The Articles Chapter 3: Test 3.1 Best Practices for the Test Workflow 3.2 The Articles Chapter 4: Project Management 4.1 Best Practices for the Project Management Workflow 4.2 The Articles Chapter 5: Operations and Support 5.1 Best Practices for the Operations and Support Workflow 5.2 The Articles Chapter 6: Infrastructure Management 6.1 Best Practices for the Infrastructure Management Workflow 6.2 The Articles Chapter 7: Beyond the Unified Process — Agile Software Processes7.1 Towards Agility 7.2 Agile Software Processes 7.3 The Articles Chapter 8: Parting Words 8.1 Scott’s Really Bad Zen Poetry