Modern Hotel Operations Management

AvMichael Chibili,Shane de Bruyn

Inbunden, Engelska, 2017

Del i serien Routledge-Noordhoff International Editions

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1 359 kr

Beskrivning

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.

Produktinformation

Utgivningsdatum:2017-08-11
Mått:170 x 240 x 45 mm
Vikt:1 440 g
Format:Inbunden
Språk:Engelska
Serie:Routledge-Noordhoff International Editions
Antal sidor:656
Förlag:Taylor & Francis Ltd
ISBN:9781138455511

Utforska kategorier

Nationalekonomi inom Ekonomi och Ledarskap
Projektledning inom Ekonomi och Ledarskap
Företagsekonomi inom Ekonomi och Ledarskap

Mer om författaren

Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, and Bill Rowson are all teachers with years of experience at the Stenden Hogeschool Leeuwarden, Netherlands

Innehållsförteckning

1. The Hospitality Industry – Past, Present and Future 2. Rating Systems and the Structure of the Hospitality Industry 3. Hotel Management – Viewed from Above 4. The Rooms Department 5. The Food and Beverage Department 6. Hospitality Human Resource Management 7. Marketing for the Hospitality Industry 8. Financial Control and the Accounting Department 9. Facility Engineering and Maintenance 10. Managing Safety and Security Issues 11. Managing Hospitality Services 12. Conceiving Hospitality Processes 13. Designing Hospitality Processes 14. Delivering Hospitality Services 15. Managing Change in the Hospitality Industry 16. Managing Quality in the Hospitality Industry