Modern Hotel Operations Management

AvMichael Chibili,Shane de Bruyn

E-bok

PDF, Engelska, 2019

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1 410 kr

Beskrivning

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.

Produktinformation

Utgivningsdatum:2019-11-22
Språk:Engelska
Filformat:PDF
Kopieringsskydd:LCP
ISBN:9781000035940
Förlag:Taylor & Francis Ltd
Serie:Routledge-Noordhoff International Editions

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap
Servicesektorn inom Ekonomi och Ledarskap

Mer om författaren

Michael Chibili, Shane de Bruyn, Latifa Benhadda, Conrad Lashley, Saskia Penninga, and Bill Rowson are all teachers with years of experience at the Stenden Hogeschool Leeuwarden, Netherlands

Innehållsförteckning

1. The Hospitality Industry – Past, Present and Future 2. Rating Systems and the Structure of the Hospitality Industry 3. Hotel Management – Viewed from Above 4. The Rooms Department 5. The Food and Beverage Department 6. Hospitality Human Resource Management 7. Marketing for the Hospitality Industry 8. Financial Control and the Accounting Department 9. Facility Engineering and Maintenance 10. Managing Safety and Security Issues 11. Managing Hospitality Services 12. Conceiving Hospitality Processes 13. Designing Hospitality Processes 14. Delivering Hospitality Services 15. Managing Change in the Hospitality Industry 16. Managing Quality in the Hospitality Industry