Natalie Lancer is Director of Higher Education at Immanuel College, UK. She has developed a coaching programme for undergraduates and has a private coaching practice. She has also lectured and published on coaching in education, including Getting into Oxford and Cambridge, 11th edition.David Clutterbuck is one of Europe’s most prolific management thinkers and authors. He is co-founder of the European Mentoring and Coaching Council, visiting professor at three UK universities and practice lead at Coaching and Mentoring International.David Megginson is Emeritus Professor of Human Resource Development at Sheffield Hallam University and a Chartered Fellow at CIPD, UK

‘The first edition of this book is excellent because it is packed full of interesting and useful skills, processes and techniques. This 2nd edition has developed and built on this already excellent book and lifted it in to the 'essential buy' category!’ - Professor Bob Garvey, Faculty Head of Research, York St John Business School, UK'This is a remarkably useful book. Each of the three sections is valuable in its own right: Section A clearly explains and informs us about coaching; Section B provides handy techniques to bolster coaching practice; and Section C addresses some important contemporary issues that coaches need to consider for their continued professional effectiveness. Highly recommended.' - Dr Elaine Cox, Author and Director of Coaching & Mentoring Programmes at Oxford Brookes University UK'This is a fabulously rich and comprehensive work, it will be an invaluable resource for any coach or mentor - from the seasoned and experienced, to the novice. It covers every aspect of the coaching and mentoring process. I totally recommend it.' - Myles Downey, author of 'Enabling Genius- a mindset for the 21st Century’ and ‘Effective Modern Coaching’'Wonderfully written by pioneers of our field. A vast array of coaching techniques with illustrative examples every step of the way. One of the few coaching books that you’ll need with you while coaching!' - Dr Brian O. Underhill, Founder of CoachSource and author of 'Executive Coaching for Results'

• Part I: Introduction 1. Introduction Part II: Coaching and Mentoring Techniques 2. Getting Ready For the Coaching Session 3. Contracting 4. Rapport Building 5. Helping The Coachee Articulate Their Issues 6. Exploring Beliefs and Values 7. Setting and Pursuing Goals 8. Managing Emotions 9. Managing Relationships 10. Building Support, Influence and Learning 11. Techniques for Teams 12. Managing Choices and Decisions 13. Understanding Context 14. Developing Resilience/Coping with Setbacks 15. Feedback 16. Helping the Coachee Raise Self-Awareness/ Self-Understanding/ Self-Honesty 17. Managing Boundaries 18. Dealing With Problems in the Coaching Relationship 19. Ending the Coaching Relationship Part III: Themes for the Coach 20. Supporting Your Coaching Practice Across Cultures 21. Evaluating Your Coaching 22. Looking After Yourself as a Coach

Natalie Lancer is Director of Higher Education at Immanuel College, UK. She has developed a coaching programme for undergraduates and has a private coaching practice. She has also lectured and published on coaching in education, including Getting into Oxford and Cambridge, 11th edition.David Clutterbuck is one of Europe’s most prolific management thinkers and authors. He is co-founder of the European Mentoring and Coaching Council, visiting professor at three UK universities and practice lead at Coaching and Mentoring International.David Megginson is Emeritus Professor of Human Resource Development at Sheffield Hallam University and a Chartered Fellow at CIPD, UK

‘The first edition of this book is excellent because it is packed full of interesting and useful skills, processes and techniques. This 2nd edition has developed and built on this already excellent book and lifted it in to the 'essential buy' category!’ - Professor Bob Garvey, Faculty Head of Research, York St John Business School, UK'This is a remarkably useful book. Each of the three sections is valuable in its own right: Section A clearly explains and informs us about coaching; Section B provides handy techniques to bolster coaching practice; and Section C addresses some important contemporary issues that coaches need to consider for their continued professional effectiveness. Highly recommended.' - Dr Elaine Cox, Author and Director of Coaching & Mentoring Programmes at Oxford Brookes University UK'This is a fabulously rich and comprehensive work, it will be an invaluable resource for any coach or mentor - from the seasoned and experienced, to the novice. It covers every aspect of the coaching and mentoring process. I totally recommend it.' - Myles Downey, author of 'Enabling Genius- a mindset for the 21st Century’ and ‘Effective Modern Coaching’'Wonderfully written by pioneers of our field. A vast array of coaching techniques with illustrative examples every step of the way. One of the few coaching books that you’ll need with you while coaching!' - Dr Brian O. Underhill, Founder of CoachSource and author of 'Executive Coaching for Results'

• Part I: Introduction 1. Introduction Part II: Coaching and Mentoring Techniques 2. Getting Ready For the Coaching Session 3. Contracting 4. Rapport Building 5. Helping The Coachee Articulate Their Issues 6. Exploring Beliefs and Values 7. Setting and Pursuing Goals 8. Managing Emotions 9. Managing Relationships 10. Building Support, Influence and Learning 11. Techniques for Teams 12. Managing Choices and Decisions 13. Understanding Context 14. Developing Resilience/Coping with Setbacks 15. Feedback 16. Helping the Coachee Raise Self-Awareness/ Self-Understanding/ Self-Honesty 17. Managing Boundaries 18. Dealing With Problems in the Coaching Relationship 19. Ending the Coaching Relationship Part III: Themes for the Coach 20. Supporting Your Coaching Practice Across Cultures 21. Evaluating Your Coaching 22. Looking After Yourself as a Coach

Natalie Lancer is Director of Higher Education at Immanuel College, UK. She has developed a coaching programme for undergraduates and has a private coaching practice. She has also lectured and published on coaching in education, including Getting into Oxford and Cambridge, 11th edition.David Clutterbuck is one of Europe’s most prolific management thinkers and authors. He is co-founder of the European Mentoring and Coaching Council, visiting professor at three UK universities and practice lead at Coaching and Mentoring International.David Megginson is Emeritus Professor of Human Resource Development at Sheffield Hallam University and a Chartered Fellow at CIPD, UK

‘The first edition of this book is excellent because it is packed full of interesting and useful skills, processes and techniques. This 2nd edition has developed and built on this already excellent book and lifted it in to the 'essential buy' category!’ - Professor Bob Garvey, Faculty Head of Research, York St John Business School, UK'This is a remarkably useful book. Each of the three sections is valuable in its own right: Section A clearly explains and informs us about coaching; Section B provides handy techniques to bolster coaching practice; and Section C addresses some important contemporary issues that coaches need to consider for their continued professional effectiveness. Highly recommended.' - Dr Elaine Cox, Author and Director of Coaching & Mentoring Programmes at Oxford Brookes University UK'This is a fabulously rich and comprehensive work, it will be an invaluable resource for any coach or mentor - from the seasoned and experienced, to the novice. It covers every aspect of the coaching and mentoring process. I totally recommend it.' - Myles Downey, author of 'Enabling Genius- a mindset for the 21st Century’ and ‘Effective Modern Coaching’'Wonderfully written by pioneers of our field. A vast array of coaching techniques with illustrative examples every step of the way. One of the few coaching books that you’ll need with you while coaching!' - Dr Brian O. Underhill, Founder of CoachSource and author of 'Executive Coaching for Results'

• Part I: Introduction 1. Introduction Part II: Coaching and Mentoring Techniques 2. Getting Ready For the Coaching Session 3. Contracting 4. Rapport Building 5. Helping The Coachee Articulate Their Issues 6. Exploring Beliefs and Values 7. Setting and Pursuing Goals 8. Managing Emotions 9. Managing Relationships 10. Building Support, Influence and Learning 11. Techniques for Teams 12. Managing Choices and Decisions 13. Understanding Context 14. Developing Resilience/Coping with Setbacks 15. Feedback 16. Helping the Coachee Raise Self-Awareness/ Self-Understanding/ Self-Honesty 17. Managing Boundaries 18. Dealing With Problems in the Coaching Relationship 19. Ending the Coaching Relationship Part III: Themes for the Coach 20. Supporting Your Coaching Practice Across Cultures 21. Evaluating Your Coaching 22. Looking After Yourself as a Coach