Martin Gill is Professor or Criminology at the University of Leicester.Bonnie S. Fisher is Professor of Criminal Justice at the University of Cincinnati.Vaughan Bowie is Lecturer in Human Services at the University of Western Sydney.

• Introduction 1. Defining Violence at Work 2. Occupational violence in industrialised countries: types, incidence patterns, and 'at risk' groups of workers 3. Causal factors of violence in the workplace: a human resource professional's perspective 4. Developing a framework for understanding patterns of abuse and violence against businesses 5. The process of employee violence: the building of a workplace explosion 6. Workplace violence in the United States: are there gender differences? 7. Prevention of violence affecting workers: a systems perspective 8. Standards for violence management training 9. Why workplace bullying and violence are different: protecting employees from both 10. Dealing with violence in the workplace: the experience of Canadian unions 11. The Assaulted Staff Action Program (ASAP): ten-year analysis of empirical findings 12. Violence at work: supporting the employee Concluding thoughts

Martin Gill is Professor or Criminology at the University of Leicester.Bonnie S. Fisher is Professor of Criminal Justice at the University of Cincinnati.Vaughan Bowie is Lecturer in Human Services at the University of Western Sydney.

• Introduction 1. Defining Violence at Work 2. Occupational violence in industrialised countries: types, incidence patterns, and 'at risk' groups of workers 3. Causal factors of violence in the workplace: a human resource professional's perspective 4. Developing a framework for understanding patterns of abuse and violence against businesses 5. The process of employee violence: the building of a workplace explosion 6. Workplace violence in the United States: are there gender differences? 7. Prevention of violence affecting workers: a systems perspective 8. Standards for violence management training 9. Why workplace bullying and violence are different: protecting employees from both 10. Dealing with violence in the workplace: the experience of Canadian unions 11. The Assaulted Staff Action Program (ASAP): ten-year analysis of empirical findings 12. Violence at work: supporting the employee Concluding thoughts

Martin Gill is Professor or Criminology at the University of Leicester.Bonnie S. Fisher is Professor of Criminal Justice at the University of Cincinnati.Vaughan Bowie is Lecturer in Human Services at the University of Western Sydney.

• Introduction 1. Defining Violence at Work 2. Occupational violence in industrialised countries: types, incidence patterns, and 'at risk' groups of workers 3. Causal factors of violence in the workplace: a human resource professional's perspective 4. Developing a framework for understanding patterns of abuse and violence against businesses 5. The process of employee violence: the building of a workplace explosion 6. Workplace violence in the United States: are there gender differences? 7. Prevention of violence affecting workers: a systems perspective 8. Standards for violence management training 9. Why workplace bullying and violence are different: protecting employees from both 10. Dealing with violence in the workplace: the experience of Canadian unions 11. The Assaulted Staff Action Program (ASAP): ten-year analysis of empirical findings 12. Violence at work: supporting the employee Concluding thoughts