Emergency Management for Facility and Property Managers

Richard P. Payant has more than 7 years of experience as Director of Facilities Management at Georgetown University and more than 23 years’ experience with the Army Corps of Engineers. A certified plant engineer and facility manager, an adjunct professor at George Mason, and the author of several professional publications, he has an M.A. in business management/public administration from Central Michigan University and a B.S. from Norwich University.

• Part I Elements of Emergency Management for Facility and Property Managers1 Categorizing and Managing EmergenciesEmergencies to DisastersFacility Risk ConcernsCategorizing EmergenciesEvaluating RiskPreparedness and RiskEffective PlansRecommended AssessmentInitial Steps for Managing EmergenciesEnd of Chapter Review QuestionsNotes2 Emergency and Disaster Planning, Organizing, and ResponsibilitiesPlanningEmergency Management Plan CharacteristicsEmergency Management Planning SequenceEmergency Management Planning Levels and StandardsPlanning MeetingsEmergency Response FlowchartOrganizationPurposeOrganizational ConsiderationsOrganizational StructureEmergency Management ResponsibilitiesFacility and Property Manager ResponsibilitiesEmergency Security ResponsibilitiesEnd of Chapter Review QuestionsNote3 Mitigation and Damage AssessmentMitigationFactors of MitigationStrategies for MitigationImprove Facility and Property Survivability Through MitigationWindowsRoofing SystemsLightning Protection SystemsInformation for First RespondersGuidelines for Facility- or Property-Specific PlansFacility or Property IntelligenceDamage AssessmentDamage Assessment ConceptDamage Assessment SurveysDamage Assessment CategoriesDamage Assessment Team Composition and ResponsibilitiesDamage Assessment Information SourcesDamage Assessment Logistics ConsiderationsDamage Assessment DocumentationEnd of Chapter Review QuestionsNote4 Response, Recovery, and Business ContinuityResponse to an EmergencyStages of Emergency ResponseResponse OrganizationSupplies, Services, and ContractsRecoveryRecovery—General ConceptRecovery—ResponsibilitiesRecovery PlanningRecovery—Facilities RestorationBusiness ContinuityWhat Is Business Continuity?Benefits of Business Continuity PlanningBusiness Continuity and BudgetsStrategies for Business ContinuityBusiness Continuity StandardsEnd of Chapter Review QuestionsNote5 Emergency Management Training for Facility and Property ManagementTrainingEducation of Employees, Visitors, and StudentsTraining of Facility and Property Management EmployeesTraining AssessmentTraining Materials and AwarenessTraining ObjectivesFacility and Property Management Team TrainingFirst Responder TrainingTests, Table Tops, Training Exercises, and DrillsEnd of Chapter Review QuestionsNote6 Command, Control (Evacuation or Shelter-in-Place), and CommunicationsCommandChain of CommandOnsite AuthorityControlSuccession ResponsibilityFacility Emergency Operations Center (FEOC)Structure of the Facilities Emergency Operations CenterFunctions of the Facilities Emergency Operations CenterPhysical Configuration of the Facilities Emergency Operations CenterStartup of the FEOCSupport ServicesCommunicationsPurpose of CommunicationsCommunications PlanCommunications Before an EmergencyCommunications During an EmergencyCommunications After an EmergencyCommunications Dos and Don’tsEmergency CommunicationsMobile Devices and Social MediaVirtual CommunicationsMass NotificationEvacuationConcept of OperationAdministration and LogisticsAccounting for Personnel After EvacuationEvacuation Planning ProceduresEvacuation Action ProceduresShelter-in-PlaceEnd of Chapter Review QuestionsNotes7 National Incident Management SystemNational Incident Management System (NIMS)Incident Command System (ICS)ICS Features and PrinciplesReliance on Planning and Incident Action PlansIncident Management RolesICS BenefitsEmergency Support FunctionsEnd of Chapter Review QuestionsPart II Types of Emergencies8 Electrical Power EmergencyIntroductionThe Need for Emergency PowerEmergency Power Recovery PlansEmergency GeneratorsPlacement and SpecificationsReliabilityGenerator Power and CapacityGenerator Set LocationFire SeparationEmergency FeedersEngine SelectionProvisions for ExpansionProtective CoordinationVoltage and Frequency RequirementsManaging Emergency Power Load GrowthEngine GeneratorGenerator Set SizingAdvantages and Disadvantages of Diesel-Driven GeneratorsBatteriesUninterruptible Power Supply (UPS)The RiskManagement ChecklistEnd of Chapter Review QuestionsNote9 Elevators and EscalatorsIntroductionPurposeElevator BasicsRegular Operating/Cleaning ChecksSafety GuidelinesSafety CodesMinimize AccidentsPerformance Response TimesEmergency ProceduresEnd of Chapter Review Questions10 Fire ProtectionImportance of Fire PreventionSystems and ProceduresCommand and ControlRecord KeepingPreplanningFire BrigadeCoordination with Outside AgenciesManagementAssessmentFire PreventionFire PlanControlling Fire EmergenciesEvacuationAssembly AreasAccount for PersonnelFire ExitsFire ProtectionFire Protection EquipmentFire ControlFire Detection and Suppression SystemsWhat to Do After a FirePhysical Plant Security and TrafficCommunicationFirst-Aid Firefighting EquipmentEnd of Chapter Review QuestionsNote11 Hazardous Materials/Spills EmergenciesHazardous MaterialsWhat Is Hazardous Material?Elements of a Hazardous Materials Management ProgramHAZMAT InspectionHazardous Material PlanGlobally Harmonized System (GHS)AssessmentProduction and StorageRequired Care and ManagementContainers and TanksPersonal Protective Equipment (PPE)SharpsBloodborne PathogensRefrigerant AccountabilityHazardous Waste DisposalHazardous Waste Emergency PreparationHAZMAT Emergency ResponseIndividual Response to a HAZMAT IncidentProcedures for Cleanup (The Fire Department HAZMAT Team Is Experienced with This.)Hazard Communication: Elements of a Written Communication ProgramSpecialized Materials and ChemicalsStorage, Handling, and Disposal Precautionary ProceduresEnd of Chapter Review QuestionsNotesAdditional Resources12 Indoor Air QualityPollutantsMinimize PollutantsPreventive ActionsIAQ Facility InspectionsObjectiveFacility Inspection MethodOperationsMaintenanceCustodial ServicesSource ManagementSpace LayoutPolicyEnd of Chapter Review QuestionsAdditional Resources13 Labor Strike PlanLabor Strikes in GeneralEarly PlanningThe Strike PlanPoststrike RecoveryEnd of Chapter Review Questions14 Storm and Weather PreparednessWeather PreparednessPolicyWinter Storm ApplicabilityResponsibilityWinter Weather Preparations—BeforeGeneral PreparationsBuilding Preparations (Interior and Exterior)Cold Weather and Fire Protection EquipmentSnow and Ice Storm ResponseSnow and Ice Preparedness Time LineDeicing MaterialDeparture from PolicyWinter Weather Response—DuringBuildings and GroundsBuilding Closure Due to Loss of HeatDebris Removal and Deicing of Pavements, Sidewalks, and Staircase PrioritiesSummer or Other StormsElectrical StormsLightningFloodingHigh WindsSolar StormsAfter the StormManagement ChecklistEnd of Chapter Review QuestionsNotesAdditional Resources15 Natural DisastersNatural DisastersHurricanesHurricane AdvisoriesPreparations Before a HurricaneEquipment and Support NeededTornadoesBefore TornadoDanger SignsShelterChecklistEquipment and Support NeededEarthquakesSeismic Building ResiliencePreparations Before an EarthquakeActions During an EarthquakeActions After an EarthquakeTsunamiTsunami MitigationVolcanic EruptionsSurviving a Volcanic EruptionEnd of Chapter Review QuestionsNotes16 Infectious Disease EmergenciesInfectious Disease ManagementDefinition of Infectious DiseaseTypes of MicrobesPandemic Severity Index (PSI)Cleaning, Sanitizing, and DisinfectingComprehensive Cleaning ProgramPrevention of Infectious Disease OutbreakMaintenance of Building SystemsBuilding EnvelopeAir-Handling SystemsImportance of Air FiltrationMASS CAREPurposeAssumptionsConcept of OperationAdministration and LogisticsEducation and CommunicationEnd of Chapter Review QuestionsNotes17 Physical SecurityFacility Physical SecurityPhysical Security ChallengesPhysical Security PlanningProtective and Security MethodsNatural DeterrentsStructural Deterrents (Barriers)Other DeterrentsRole of Professionals (Responsibilities)Security or Emergency ManagerFacility and Property ManagersCrime Prevention Through Environmental Design (CPTED)End of Chapter Review QuestionsNotesAdditional Resources18 Control of Hazardous Energy (Lockout-Tagout)GeneralHazardous EnergyCompliance with OSHA StandardsScope of the StandardLockout ProceduresTagout ProceduresRestoring Equipment/Machinery to ServiceEmployees and TrainingPeriodic Inspection by the OrganizationEquipment Testing or PositioningGroup Lockout-TagoutCompliance with Group Lockout-Tagout ProceduresCompliance of Outside Personnel (Contractors, and So Forth)End of Chapter Review QuestionsNote19 Water DisruptionIntroduction: The Big PictureGeneral AwarenessExamples of Water ImpactsPlanning for Water LossWater Supply Usage AssessmentWater Supply AlternativesDevelop a Water Supply Plan (WSP)Emergency ActionsWays to Purify WaterBoilingDisinfectionDistillationFiltrationEnd of Chapter Review QuestionsNotesAdditional Resources20 Workplace ViolenceIntroductionDefinition of Workplace ViolenceCategories of Workplace ViolenceLiabilityPlanningPlanning CommitteeBargaining Unit (Union)Planning ProcessPolicies and Standard Operating Procedures (SOPs)Preventive and Protective ActionsWorkplace Violence RecoveryTrainingEnd of Chapter QuestionsNotes21 TerrorismIntroductionDefinition of TerrorismPreparationsNuclear WeaponsNuclear Explosion Direct EffectsTypes of Nuclear ExplosionsNuclear Direct Effects Physical InjuryProtection from Radioactive FalloutElectromagnetic Pulse (EMP)How to PrepareBiological WeaponsBiological Attack IndicatorsDefense to Minimize and Reduce CasualtiesBiologic Agent CharacteristicsChemical WeaponsChemical Attack IndicatorsCategories of Chemical AgentsChemical Agent CharacteristicsDetectionProtection—If Something Seems Unusual—Treat It That Way!Necessary Protection EquipmentDecontaminationMechanical DecontaminationChemical DecontaminationExpedient DecontaminationPhysical DecontaminationDecontamination EquipmentCyberterrorismProtecting Building Automation SystemsAgro-TerrorismBomb ThreatGeneralPreparations Before the ThreatBomb Threat Security PlanBomb Threat Response PlanDuring the ThreatDescribe the Caller’s Voice and MannerismsReceiving Letter Threat/BombThreat DecisionEvacuationSearchAfter the ThreatLessons LearnedCrisis InterventionLeader Recommended ActionsIndividual Recommended ActionsEnd of Chapter Review QuestionsNotesAdditional ResourcesPart III Employee and Family PreparednessPart IV AppendixesA Protocols, Checklists, and FormsB Facility and Property IntelligenceC Sample Facilities and Property Emergency Management PlanPart V Resources, References, and Web SitesIndex