Definitive Guide to Order Fulfillment and Customer Service, The
CSCMP, Stanley Fawcett, Amydee Fawcett
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For undergraduate or MBA courses in Supply Chain Management.
This text takes a strategic, managerial, and cross-functional view of supply chain management, enabling managers to participate in the vision and implementation of world-class supply chain networks. To achieve this, the book introduces a Supply Chain Roadmap process model as a guiding framework for designing and implementing integrated supply chains. Students gain the knowledge and analytical tools to perform analysis and act as change agents within their organisations.