This volume brings conversational analysis into the study of second language pragmatics as an analytic paradigm. A well-regarded team of researchers addresses a difficult area for the interlanguage pragmatics research community--the balance between experimental method and the use of conversational data. Institutional talk provides authentic and consequential talk. The goal of the book is to demonstrate how the investigation of institutional talk balances the researcher''s need for comparable and replicable interactions with the need to observe authentic outcomes. The chapters present empirical studies based on quantitative and qualitative analyses, which are carefully illustrated by the real-world variables that each institution controls. The chapters span a range of institutions, including the university writing center, hotels, secondary schools, and employment offices. The variables examined include the traditional ILP variables, such as status, directness, and social distance, as well as new concepts like trust, authority, equality and discourse style.
