Management Consultancy in the 21st Century

The book includes extracts from discussions with some of the key figures in the Management Consultancy industry worldwide.

'The most interesting and relevant work on management consulting we've read in many years. Highly recommended.' - Consulting to Management 'A useful summary of what issues will be key at the beginning of the new millennium.' - Institute of Management Consultancy Insides Careers Guide 'This book ought to earn the author alot of money. It is a definite buy for all consultants, prospective consultants, MBA students and those that buy consultants. Czerniawska writes very well. She has managed to tell a very good story...Her analysis shows a lot of knowledge and research. I think she paints an accurate picture of the next ten years.' - Graham Hutton, Director, Penrose Management Consultants Ltd, in Ambassador

• Preface Introduction PART 1: CONSULTANCY IN THE NEXT TEN YEARS Changes in the Client-Consultant Relationship Consultancy in the Next Decade? An Overview Innovation: The Over Production of Truth? Managing Existing Intellectual Capital No Consultancy is an Island: Alliances and Networks Differentiation Specialisation The Changing Balance of People and Technology Globalisation The Polarisation of Consulting Styles From Advising to Doing PART 2: CONSULTANCY IN 2020 Introduction Changes in the Business Environment and their Impact on Clients' Use of Consultancy Segmenting the Consulting Industry of the Future The Future Nature of Consulting Services Client-Consultant Relations Critical Success Factors Key Threats and Challenges Globalisation Recruiting and Retaining People Intellectual Capital Branding Appendix: Contributors and Consulting Firms